Boom I.T. Group in conception bay south | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Don’t even think to walk in there. I wish I could rate it “zero” stars, like the place never existed. A bunch of basic amatuer “IT” rookies will meet you right the way and try to get and make the most buck they can ,living the dream that you have no choice and knowledge of computers as a customer. Wrong approach right the way. BE VERY AWARE!!$57.50 is their regardless “Hi” and “Bye” fee on any computer repair or diagnostic that needs to be done as soon as you agree to their policy agreement. I hope they’re not living, relying and surviving as business on that matter. Shame on you !!! Keep reading if you don’t want to be the next victim. I’m professional and well educated “IT” guy with more than 30 years of experience on doing diagnostics, repairs, programming and software development in the same field and decided to test the ground in that business and share the awful customer service and experience i had. I brought my daughter’s 2 years old $1400 laptop that failed to boot after Bios update. All it needed is the Bios to be flashed and the chip reprogrammed with the original bin file version. It only takes 15-20 minutes for that to be done with the proper knowledge and equipment. I was assured that they can do that and fix the problem. Also I’ve been told they’ll give me a call in the next 2 days. A week passed by and no call back unfortunately. I stopped by on the way home to check on it and I’ve got a “friendly” advice they’re still working on it and the technician wasn’t there, so they’ll give me a call later on or the next day, but it probably needs a new motherboard for $699 plus repair cost. I went “very happy ” home and checked the price on a new one, it was listed for $250-$300. Also checked on the actual chip, software and programming usb adaptor needed to flash the Bios myself and the price was $2.78 for the chip(that don’t even need replacement) and $24.99 for the Bios adapter and software to program it . Well, folks for $700-$800 you can buy probably 2 used laptops our days. I went and picked up my laptop today and ordered the necessary parts to fix it myself for less than $30. Good luck on your future BOOM repair rip offs!!!

I’d tried tons of troubleshooting, updating, and servicing from other companies- all of which told me my PC was fine and that it must have been something with the hardware- Best Buy gave me a useless piece of advice over the phone: ship it to Lenovo and they can fix it.

Before I did this, however, I decided to try a computer repair store in the city- Boom IT. I was charged an 80$ fee and, for those complaining here, that is quite standard anywhere you go. I dropped it off Monday, and, by Friday I had an update on a descriptive detailing of what was wrong with the PC, why it happened, how it happened, and how they fixed it. It turns out it was a large combination of small things that piled onto eachother. I was not charged a noticeable amount for this- My cost mainly came from the option I chose to update my storage. I switched my 250GB for 1TB which was an incredibly fair price, to my understanding. Before giving it back, the team ran extensive stress tests to try to crash the PC- they recieved a blue screen but quickly found the reason to be my outdated drivers. Any other company could have easily given this back and then charged me more to fix it- these guys didn’t because THEY CARE! They even simulated gameplay I would do by running heavy minecraft mods on the PC which it passed easily.

I have had the PC back for a few days now and it has never run smoother! I’ve had much of an easier time playing mods, and I learned a lot of advice and knowledge I can use to prevent my PC from having issues again (Such as not uploading games to my external harddrive!)

Overall, I would give this team an outstanding 10/10, 5/5, whatever number you want to use they passed with perfection.

Thank you Boom IT, for your extensive knowledge and experience! You’re the best place around!

Great service and a lot of knowledge to pass onto customers! They really want to see their customers end up with the right product!

Have had recent issues with my build from them. Owner is hard to get along with, just felt like he was patronizing me. I kind of stuck with good and bad experience now. Would use as a retail location but wont be going back for technical services.