Bosecom LTD in Cheshunt | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Pleased, way beyond expectations

My trusty 1995 big old Apple Power desktop PC 7100/80 AV, without warning suddenly let me down. After 25 years of utter reliability, without a single fault (!)
A loud pop, burning smell, after pressing the keyboard key, to turn it on.
It wouldn’t fire up and no data was backed up. Was in shock!
First local computer repair facility I phoned said they couldn’t fix anything Apple.
Second call was to Bosecom.
Spoke with Rob, very reassuring and understanding on the phone and a pleasurable conversation given the stress I was in, when I explained what had happened. Fixing an Apple computer was no problem and he could assess the problem for free, if I brought it in for inspection. Which I did.
Rob when he saw the computer immediately put my mind at rest, saying the data would not be lost. I could leave it with him to be fully assessed – hopefully repaired, if it could be repaired.
Left my computer at Bosecom. Confident, after a warmly engaging in-depth positive conversation with Rob, that if anyone could get my machine up and running again, Bosecom could.
I wasn’t wrong.
Was thinking though at the time, if new parts were needed, they’d be very difficult to find – perhaps an impossible task – as my machine was so old, it could be in a museum (!)
To my relief, Bosecom spent their time researching, then tracking down the various parts needed. To be shipped from Germany and China.
The parts arrived, were inserted, but when the computer was turned on by Rob, the same thing happened: a loud pop, burning smell.
Without me asking, Rob kindly and proactively, sent me a short video of what had happened, so as a non-technical customer, I could see exactly for myself the inside of my computer which had failed again. This was exceptional customer service for me – even more so when Rob said they would go through the whole process of ordering the parts again from Germany and China to continue to try to fix the problem. How many repairers would do this I thought – go the extra mile for the customer again – when I guess some repairers might have said in the circumstances, they had tried their best and there was nothing further they could do.
After the parts arrived for a second time, the computer, amazingly, worked perfectly.
Miraculously for such an old machine.
And was also, fully cleaned as part of the process.
It now enjoys its second life, thanks to Rob and Bosecom.
His dedicated perseverance knows no bounds.
A company and its people that obviously take great professional pride in doing a job well done, no matter how difficult the task. Never giving up, to serve the customer.
I will gladly recommend Bosecom and their services, to anyone requiring their special brand of expertise.
Will always be forever grateful.

Finding Rob has been fantastic! Such a breath of fresh air. Since we are novices and pretty inexperienced regarding computers and such, our computer shopping and repairs history hasn’t been great. We’ve have had so many issues with being overcharged or ripped off as not knowing much about computers or laptops left us paying well over the odds for rubbish that had we known better we’d never have done. Rob is positive, professional and very helpful and has always taken the time to explain everything no mater how stupid our questions probably seem. His prices are more than reasonable! His knowledge and expertise is excellent over just about everything you can bring him to work on. Big thanks from our family

I highly recommend Rob, he is fantastic! I went to him to fix my macbook air thinking that it was a battery issue however it ended up being liquid damage which is a lot more complicated. However he still throughly fixed the laptop and had the patience to try everything until he knew exactly what the issue was and solved it. He was also very nice and understanding and communicative. He was also VERY REASONABLY PRICED! I will definitely recommend him to everyone I know! Thank you Rob