Burnside JB Home in Taylors Hill | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I went to purchase a head phone for my daughter yesterday to remplace the exact one I purchased at Burnside a month ago in a special at that store. I had the receipt with me. I spoke to a lady that after I learned that she was a supervisor. She told me that she doesn’t have a key and will send somebody to help me. A young man come and I showed him the receipt and I ask about the price and he said he could take down one dollar. I drove 40 kms from home to come to my home store. I thought one dollar was a bit low and he said that he would ask a supervisor. The same lady come and she in a sarcastic tone that they don’t do rain check on prices and for the young sales person to look after me with the dollar discount. I left out of principle as I could have got the same headphones from Amazon delivered next day to my house for the same price at burnside store. I would not purchase it at that store ever again and later I drove from home and went to another store further away from home about 50 kms. As I walked in the security lady witn great customer service took me to the head phones and called some one for me and I didn’t have go looking for someone like I did at burnside. Young salesman saw the invoice from burnside and I explained that was for my daughter that has lost it the same model. He helped me out and he sold me the extended warranty and their customer service was excellent. He managed to keep my business at jb hi fi instead of purchasing from Amazon and now I changed from burnside to the other near by store. I would recommen buying from burnside store but to check the customer service experience in other JB stores in the west part of Melbourne.

Superior customer service!!! I purchased a Breville coffee machine and noticed a puddle of water under the machine on a daily basis. After finally investigating, realised it was leaking from the electrical cord attached to the machine. The warranty was out by about 2-3 months, but I requested JB to send it away as this was now an electrical hazard and dangerous for us to use. Breville rejected request to repair at no cost and wanted to charge $389.00 for service and clean. Machine did not need either, and this was clearly a manufacturing fault, which could cause serious harm to customer. The cost exceeded purchase price of $299.00. I was shocked they did not consider customers safety first and they sent back to JB store. JB paid for the assessment cost and also offered a full refund. The customer service was outstanding, providing updates and understanding toward our situation. Very grateful for a good outcome, thanks to all the staff who assisted.

I had the worst experience with this branch. 2 months ago they sell me a faulty Galaxy ultra S24 phone. When the phone died only 5 weeks after purchase. Their after sale customer service was the worst. After asking 100’s of support documents to review a decent compensation, they come back and offer nothing compare to my loss. They are very unprofessional, I had to deal with 3 different store managers till I reach to area manger, it was all a waste of time. I would not recommend anyone to give them any business till they change their attitude and respect their clients more.