Canada Computers & Electronics in north cowichan | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Does not stand by there products, rude support staff, gaslighting and lying management and store procedures.

I recently bought a full kit here, Motherboard, Cpu, Ram, NVME. When they sold the Motherboard, they did a Pin check. They said it was to ensure no physical damage, i.e. I did not bend or break the pins when setting it up, as this would void the warranty. I understand this, and generally this is fair.

However, once getting this machine all set up, and it running for ~1 day, the machine stopped booting after installing a NVME drive. I disassembled the machine and diagnosed deeply and found a single burnt pin. A pin likely related to NVME (as I could get it to boot without one installed). This is likely due to a short or defect in the motherboard, and not due to physical damage (PHOTO INCLUDED).

I took it apart and took it to the store. As soon as I stepped in I explained everything I diagnosed, and mid-sentence as soon as I said the word pin, a staff member told me to leave, that I was getting no service. On a $500 motherboard.

I explained that he pin was burnt/shorted, and not physically damaged, and pleaded that they look and diagnose it. Their service technician looked with a cheap $2 magnifying glass and proclaimed I broke the pin off (obviously not true, look at the photo). They refused to follow the steps I took to get the computer to boot and falsely claimed the warranty was 100% void and that they would do no Exchange on the faulty goods they sold.

So I sent the Motherboard to asus, for $70 out of pocket shipping, and a $300 replacement to hold me over until the RMA was complete. Asus did not claim physical damage, they repaired the Unit and are currently shipping it back to me.

Despite this massive inconvenience, completely rude sales staff, and deceptive/incompetent support engineers who don’t even have the correct tools to do a diagnosis (A $2 magnifying glass was not sufficient to properly see a single tiny pin in clarity), I offered them a reasonable offer. Pay the $70 shipping, and 20% of the replacement board, for a total for about $130 to make myself whole for this mistake, which they ignored.

Due to this gaslighting, lying, bad customer service, bad diagnosis, and doing everything they can to not stand by products they sell, I will never be purchasing anything at Canada Computers, and I advise anyone buying things, just use Memory Express or Amazon, don’t give these dopes your money.

In short: if you just need to pick up some parts for your computer needs, this is a big store with plenty of parking right up front. If you are looking for customer service or building a good relationship with the business, STAY AWAY.

Dear Canada Computers & Electronics team,
I recently visited your east Vancouver location with my teenage son to purchase all the components needed to build his first PC. Initially, we were very impressed with the service we received. The sales staff were friendly, knowledgeable, and provided helpful suggestions, which we greatly appreciated.
However, our experience took a negative turn when my son encountered an issue with the installation. As i am not particularly tech-savvy, I suggested he call the store for some guidance. He was connected to Kevin, one of your tech staff. Unfortunately, Kevin’s attitude was extremely disappointing. He was condescending, rude, and displayed a complete lack of patience and respect towards my son.
We were not expecting Kevin to solve the problem over the phone, but we thought he could at least hint at a direction or suggest what could have been wrong. For an adult professional to be so rude to a young teen was just unbelievable.
I believe that good customer service is crucial, and our interaction with Kevin fell far short of expectations. I hope you will address this matter and ensure that all your staff treat customers with the respect and courtesy they deserve.
Thank you for your attention to this matter.

Great service. My tower was smashed moving to BC, and the Tech was able to rebuild my computer with an additional Evo m.2 2Tb since the motherboard was damaged. It’s been a year since the rebuild, and it’s working perfectly. We bought all of the components in a Canada Computers in Montreal about 5 years ago for the original build. My son was 13 years old at the time. It’s one of the most fulfilling things we’ve ever done together. Thank you Canada Computers