Carphone Warehouse in Hove | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Ordered a steam cleaner click and reserve on line, drove to store – 15 miles away only to be told that the only one left was ex display. Agreed to take ex display so long as all the parts were there. Assured all present and correct. At home when unpacked discovered that essential part missing!!! Called Currys nothing they can do, so had to return item. At store massive queue on ‘customer services’ so there I stood for 15 minutes whilst other staff milled around the store asking customers if they needed help. I have a two week old baby and therefore wasted trips not appreciated. Very poor indeed.

I don’t want to give it any stars. Customer service was abysmal. Saw a dishwasher priced at PS229.99 reduced from PS329.99 went home to review it on the Internet, drove back 9 miles to store. Dishwasher still had the reduced price on it, went to buy it and was told it was PS329.99, when I complained I was told there was nothing they could do and if i wanted to complain to a manager there would be one on the floor in a suit somewhere. Couldn’t find anyone in a suit ended up complaining to a young lad who said he was the floor manager but couldn’t do anything about it. Utter shambles!

What a hopeless bunch of people and Company, they should learn about customer care, order phone for next day delivery, paid for it and I am still waiting 4 days later after calling in at the store twice and being told that it will be in that day, sadly not the case and they still cannot confirm when I should get delivery. They have the phone in stock but cannot let me have one as I ordered on line, no logic there only staff with no care.
Will never ever purchase anything from them again.