CeX in Cricklewood | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I went in today, prepared to spend up to PS300 on a new phone as mine had broken. The guy who served me – young, longish hair, wearing a cap – urgently needs some customer service training as I couldn’t believe how rude and unhelpful he was. I asked to have a look at a phone, and he told me – very curtly – that I needed to point it out to him. He brought it out, put it on the desk in front of me and pointed at it without saying a word. The screen was quite badly damaged, so I asked to look at a more expensive model that seemed to be in better condition.

He then proceeded to stand behind the glass, shrugging his shoulders and waving his arms around – presumably to indicate that he wanted me to do the same again and point out the phone – again not using any words. Although it was in much better condition and I definitely did want to purchase it, I decided to leave without buying the phone (for PS200) because he was so rude. He was clearly the type of employee who comes in to do the absolute bare minimum, get paid, and go home

I wonder how much business the store is losing because of the lazy, indifferent, and ignorant attitude of the staff. I am a professional customer service trainer, so please let me know if you’re interested in one of my courses lol

I have been shopping at CEX since the 90s at TCR and other stores. Always had a good experience until yesterday. I made the mistake of going to the Kilburn High Road store with a view to purchasing an iPad Pro. When I tell you the member of staff who served me couldn’t care less it would be the understatement of the year. In all my years of being a retail shopper I have never experienced such a rude, don’t give a s..t attitude. Needless to say I didn’t purchase anything from the store. Such a shame as I always enjoyed shopping at CEX.

I was trying to sell a device which was almost brand new and I knew that it worked perfectly, but when I came back after long wait I was informed that it failed the testing. It seemed unlikely to me so I checked it again at home and everything was fine, I took it to a different branch and sold the device with no issues.
Looks like the technician simply didn’t know how to do it, so I just wasted [plenty of] time by going there.
My advice: get a better technician.