CeX in Fareham | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I wouldn’t recommend this store to anyone that is looking for a quick and smooth experience with buying and selling used items. For the past month I have been trying to find a DualShock seixassis offical PS3 controller, but I haven’t find a single controller that is 100% working. Yesterday I went to this store to pick up a order online, when I got to the counter I explained that I had an online pick and collect, the lady managed to find my order right away and started doing the checks on their system. Because this time was the 5th time I was trying to get a working controller I asked nicely if it was possible of them to test the controller before I left the store, she talked with her colleague on the testing section and they both agreed that they didnt saw a reason to test this controller because “all of their products are tested before being displayed for sale” and also they had a lot of testing to be done on that that day and they “would need to mount an entire system to test the controller”. So they both said to take the controller and if something was wrong to come to the store. When the lady on the counter was nearly finishing I noticed that the controller she was about to give me was not the one I order, she had the seixassis version not the dualshock, I told her and she apologised and went and got a new controller from the shelf and restarted the process. I explained again that this was the 5th I was trying to get a working controller and I was upset about the amount of time I have wasted back and forth with all the testes and refund process but they didnt care… A few mins later I got home and to my surprise, or not, the controller was not working the battery was completely dead, as soon as the charger cable was disconnected it just died, and when the cable was in all sorts of phantom buttons pressed was occurred, I was again on the same situation as in the last 5 attempts to get a controller. Wasted my time and money again. Today I went back to the store and again more time wasted, they booked the controller for a test and they told me to wait 45 min for the results, before leaving the store I asked the lady on the counter to please test another controller she had in store so when I came back I had a controller that we both knew was working 100% she agreed. I went home and then back the the store, when I got there they told me they saw the fault but unfortunately they didnt have any controller in stock to replace that one. They refunded me everything. The wired thing was I then went on the cex website and tried to see if they had stock and to my surprise they had stock online at the store, according to the website, but I thought why would the ladys lie so I went back into the store (at this point Had just stepped outside) and started looking in the shelves and I found multiple controllers on exposition, then asked the staff and they told me “oh no my colleague confirmed we dont have any and stock, the ones on exposition are not the dualshock version”. Sort story, there is definitely a systemic problem in the way cex test they’re products and then sell them as working devices, this is not only bad because wastes people time and money but also affects the brand reputation overall. I hope this helps the management team to improve staff quality/training.

Went in with my partner on Sunday looking to sell a couple of items. Four members of staff, one customer being dealt with, two chatting between themselves about coffee and joking about clocking on for her shift, not professional when customers are waiting to be seen. One member of staff says she won’t keep us long as it’s a “manic crazy morning”…. It was literally half hour since they opened. Would hate to see them on an actual busy day.
My partner was told the price they would offer for items, no problem there, agreed etc…. To then be told they wouldn’t be able to test them until Monday morning and that we would get a call Monday lunch time. My question is why? Four members of staff, by this point we were the only customers there, yet have to wait till the following day to test. Which infact would take less than ten minutes to check that they were in working order. Poor customer service all round….. we left the store with items.
Went back in on Tuesday again in the hope there was a competent member of staff who could test them there and then, again was told couldn’t test till the next day… by this point we figured that is just the way they work… left the items, returned the following day to be told one worked and the other didn’t, they both worked perfectly fine when we left them. We cashed one in and returned home with the other. Would you believe it if I told you, surprise surprise the second one worked perfectly fine when we got home. I work in a public facing role myself and I found the staff in there to be unprofessional and clearly unable to deal with more than two customers being in store at a time without declaring that it’s manic.

After receiving a faulty Dreamcast from CEX, I took it into The Shirley Branch to see if they could shed some light into the issue.

I was told they’re inundated with items to be tested I would have to return after 2 hours. “Fair enough if they’re busy” I thought and wandered round the shops for 2 hours. Upon returning to ask if they had any luck with said Dreamcast, I then got told “it hadn’t been tested yet come back in an hour as they’ve got to set another TV up” I wasn’t too impressed, but I said thank you and went back out.

I left and came back an hour later. Upon asking the lady at the till if they knew what was wrong I got “it won’t been tested as they don’t have the set up for it.”

Why I couldn’t have been told this 3 hours before I don’t know?

After asking if they could just refund me as I quite frankly had given up hope at this point, I got told “no you can’t get a refund sorry, we only refund goods we’ve tested.” Brilliant when they can’t test it. They also had no other ones in stock to swap. By this point, I just asked for my Dreamcast back as I know they weren’t going to be any help. They were very dismissive and told me to visit Southampton.

Took it to the Marlands Branch and the lady couldn’t be any more helpful. They tested it within 20 minutes and resolved the issue and even apologized for the other stores 3 hour wait.

After today’s circus show, I shall not be returning to the Shirley Branch any time soon, I’ve quite honestly never had customer service like that. I honestly thought Jeremy Beadle has set me up.