CeX in Farnham | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Apparently I previously gave a 5 star review.
I’ve had to downgrade to a 1 star review because of fraudulent activity.
They denied a 2 day voucher return from a tablet bought in Crawley because the product was too damaged.
The damage in question was a hairline scratch on the side frame of the tablet.
They confirmed that my receipt said it was bought in Grade B condition. Apparently a scratch that isn’t even on the screen, and requires a strong light source to be visible, is too damaged for them to accept.
According to a young man who refused to give his name but claimed to be the manager, that wouldn’t be sold in his store at all, not even as grade C.
This is a scam performed because the tablet in question is difficult to sell as it has an out of date OS that can’t install apps or use the internet anymore. Individual franchisees protect themselves by refusing returns from other franchisees as they don’t want to eat the cost of stocking something they never wanted to sell or having to pay to ship the item back to its original store.
The idea that CeX acts as a monolith chain is fiction.
Treat each store as an individual store and don’t expect a promise from one store to be upheld by another.

I would like to add that their behaviour was professional, but the blank faced lying about the condition being too poor to accept for return means what seemed to be professional behavior was actually blatant trolling.

Oh and I did get my return. I went back to the original store, Crawley, that I bought it from. Purchased a more appropriate tablet and it was quick and painless. It was a lovely day out and CeX Crawley earned their 5 star review.

Edit2: The calling issue may have been my fault, after speaking with one of the colleagues (light blue hair) she told me that they tried to call but couldn’t get through and told me that I had unknown callers probably turned off. I really can’t fault the store, and a huge apologies for bad review I left.

Had my GPU die on my and I bought it from CeX, they were very kind and helpful and replaced it for me. Now I have a nice new rtx 3070ti running how it should, no issues at all, the temps are even lower than what it was before! So great job, CeX. You have one very happy customer

I tried to sell 4 things here brand new unwanted gifts. Processor they said is got bended pins. The new phone they said the case in the box is used and is b grade the gpu brand new they said is faulty everything is b grade none of them they are a grade mint condition. Always they try to knock 80 pounds 120 pounds of your sell always. They win lots of money already but they are greedy. They want more. Of course I sold them all on another cex. This one is bad. Super bad