CeX in Farnham | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

We are game collectors and we have been looking for a place to sell some of our old stock and we thought we would give CeX Kingston a try. We went there and had a look and bought some cheap games. When we were being served, we asked the guy at the till if we could have a quick look to make sure there were no scratches and that they were ok. He held the games up so we can see but he was too far away. We asked to see for ourselves. He then packed the games and put them out of reach, and he went around the till to our end and stood right next to us, almost uncomfortably close to the point where he was hovering, and then started handing us the games one at a time to check. He positioned himself between us and the area that leads to the exit. I guess he did this so that he can tackle us should we decide to run for the door with a game worth PS2! He told us he has to do this, so this must be an instruction from management.

We have been buying games for decades and we have never seen anyone behave this way. We then asked him if they get targeted by shoplifters a lot and he told us there is a room with a wall filled with photos of people they are looking out for! We asked more questions about it, and he then eventually backtracked and said they don’t get targeted as much as other shops. Still, the overwhelming impression we got from him is that this is not a safe place to sell our games.

To put him at ease, we tried to explain to him we were collectors with rare games we are trying to sell and that didn’t seem to make a difference. He showed no interest.

Of course, we won’t be coming back. I would suggest that treating new customers like they are thieves is probably not a good way to go.

What a total waste of time with this store. I saw they have a ‘mint’ ipad M4 in stock. Made a journey from far. The ipad has a dent on it which is not ‘Mint’. I asked the manager ‘Jake’ to reduce the price to ‘B’ grade as its clearly not Mint. They told me to come back tomorrow. What a load of nonsense. I made a journey all the way from another Town. It makes no sense to me. The manager ‘Jake’ doesn’t even bother to come out and explain any of the silly reasoning.

What’s even more annoying is that they still have the item in stock showing ‘mint’ and clearly it is not. It went straight back on sale. My question is that if ordered this online (which you should never do with CEX on expensive items they would have clearly not taken it back with a dent stating that it was Mint). Here is what it says on the website:

MINT: these products must be in mint/new condition. The product must be immaculate; if it is not then it is unfortunately not deemed as an A grade. All accessories means everything that would have originally come in the box. These must be official and the same condition as the product. These items also require their original box and inserts.

I travelled from far, made the journey based on a clear description of ‘Mint’ and even though Im willing to purchase it they refuse to sell at a ‘B’ grade until tomorrow? but put the item back on sale?

Bought an iPhone 11 for my daughter a few weeks ago… the volume button failed so we went back to see what could be done under the 24 month warranty.

The answer is far more than I expected… they simply checked and confirmed the fault, then found a like for like replacement in store and gave us the new device.

The staff were super helpful and friendly and made the process painless.

With a warranty and service like this I can’t imagine buying new tech again.