CeX in Gateshead | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Purchased 2 things from Cex and feel utterly ripped off. First thing was a Kindle which, upon communicating with the people at Amazon, should not have been sold as the generation that I purchased doesn’t actually connect to Amazon accounts anymore so they’re pretty much useless.

Took it back to this branch and bought a tablet instead, only to get it home and find out it takes 6 and a half hours to charge and it lost battery life very quickly too. I took it back to the store to which they ‘tested’ the tablet and said the battery was fine, which made me look like a liar. I asked for a refund as I wasn’t happy with the tablet in the slightest only to be told it was past the 48 hour period and that there was no faults with it so they couldn’t give me a refund, and if I were to get a refund, it would be a voucher which is useless to me.

Furthermore, I got in touch with ‘higher up’ only to be told that I should have done my research into the model of the tablet before buying it. The most patronising response and shocking customer service. Maybe staff, who are clearly the experts, should be advising customers who may not be as technologically minded, that certain products may not run to the best of their ability prior to the customer handing over their money.

Making customers feel like they’re to blame and that they’re lying is disgraceful. I will say that one of the members of staff made sure to understand my frustrations and sympathised with me. He gave me another charging wire to try at home which I was very grateful for. He went out of his way to find a solution for me without making me feel stupid.

Bought a monitor from here and despite me stating that I’d seen it online and then hadn’t seen it in the store they took a long time to check their backroom inventory.

I also purchased a graphics card and despite at the time of purchase feeling like all would be well, they had refused to take a laptop from another guy at the side of me, so I felt I had less reason to worry, the card wasn’t even installed as when I got home the warranty sticker was already poked in meaning they shouldn’t have bought it as their policy states they don’t take devices with torn or damaged warranty stickers.
So either they bought it like that or one of the staff opened the card, either way, it was returned.
Stupidly they only refund to vouchers which I would fight in other instances as we still have the consumer rights act. But I got a replacement card that wasn’t quite the same but does the job.

This CeX is really nice! I’m a huge retro gamer and came here for some games for Christmas I couldn’t find in any other CeX stores. They had all of the games I was looking for and cleaned the discs! They also offered to clean a game I got from CeX on Grainger Street in Newcastle Upon Tyne, which came scratched and not working. Really nice customer service and will visit again! 9/10! Much better than other CeX stores!