CeX in Heysham | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

04/02/24 bought Call of Duty: Modern Warfare 2 for the PS4 solely to play 2 player split screen offline with my child in Lancaster. It’s an advertised on the box as 1 or 2 player offline and has been easy to use on earlier versions. Little did I know that it’s now next to impossible to play 2 player split screen offline anymore due to bug/glitches/how it was designed, and this has now been widely known as an issue on the internet. I outlined to the staff and manager on 6/2/24 I wanted a cash refund. Staff ID on receipt 59767. Told them about the misleading packaging. Totally uninterested. Effectively tried to justify just giving me a voucher by gaslighting me with nonsense about how this is a different game, it does actually work, the advertising doesn’t mean what it did on every other version, anyway it’s not a CEX problem. But basically totally uninterested and indifferent to anything I was saying. Appalling. There’s your voucher goodbye kind of thing!

Put off buying anything after the customer before me struggled to get a refund for an item after a few days. Think refund policy is just two days, or you have to have store credit. Really poor experience, think I’ll shop elsewhere. Two stars because the staff were at least professional and did eventually offer the poor guy a refund. When will companies learn that locking customers in with store credit is a massive fail?

Not the cheapest but that 2 year guarantee is a clincher. Nice staff, too.but everything I’ve bought has been super and its nice to see what you’re buying before paying. Unlike buying used online. For sure, I’ll be back!