About CeX:
Our main services are Electronics store and we are Located at Unit 14, The Mall, Romford RM1 3EE, United Kingdom
Repair Services offered :
Electronics store, Cell phone store, Computer store, Video game store
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
Cex Romford a absolute disgrace I brought a MacBook Air for PS595 only to get home to find they have put a password on it tried to call the store to find out what it was only to be told by a recorded message if I need to speak to their customer service go online and fill out a form or go to their Facebook page took over 24 hours to finally get a response via messenger try 5 different passwords so I did then MacBook locked for 59 mins went back to the store they tried and locked it for 3 hours at this point I said I want my money back they said no we have to do a warranty test and if they can’t unlock it then I might get my money back.
Well that has taught me a lesson should have just paid PS300 pound more in the Apple Store will not ever shop there again.
Photos added regarding return policy
So all of the above makes me right.
Will be getting my refund tomorrow and go straight to the Apple Store.
Well that has taught me a lesson should have just paid PS300 pound more in the Apple Store will not ever shop there again.
Photos added regarding return policy
So all of the above makes me right.
Will be getting my refund tomorrow and go straight to the Apple Store.
Send my father to sell a phone for me and came back saying they offering 108PS for your phone… I said it’s not possible because online it’s says I will get 400 for it..
I had to go there again and ask them how is possible to tell me a different number than what is saying online but to me they found the right price..
They looked at the phone and it had no scratches whatsoever nothing nothing and I said I want to phone to get A class not B but the guy put in the system anyway category B.. I’ve got the invoice now saying I’m getting paid for B category phone..
The first and only time when I’m gonna use Cex for selling something!
Scammers!
I had to go there again and ask them how is possible to tell me a different number than what is saying online but to me they found the right price..
They looked at the phone and it had no scratches whatsoever nothing nothing and I said I want to phone to get A class not B but the guy put in the system anyway category B.. I’ve got the invoice now saying I’m getting paid for B category phone..
The first and only time when I’m gonna use Cex for selling something!
Scammers!
Ref Number:RF1580073
Terrible customer service. I waited nearly 25 minutes for them to open, then when they did it took a further 5 mins for someone to assist me. I had a phone i wanted to sell and then exchange through their crazy trade prices, only to be immediately questioned about my handset. It was a Samsung z flip 4, but the staff member looked for every single fault he could. Oh, it doesn’t have a screen protector, oh, it doesn’t lay flat! I just said, it’s fine and i walked out! This company only ever seems to employ one particular set of people – they clearly have no training and take pleasure in telling people no!
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