CeX in Jarrow | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Currently 2 stars, and the reason for the two instead of the 1 is the instore service. On Saturday (close to business end on Tuesday) I left an X Box one X to be tested. I was told that it would be later tested. I explained I wouldn’t be able to wait around town and I could come back in a day or two. They explained no need, they will test it and confirm via email if it meets there grade, or by phone if it doesn’t. They’ve had all day Sunday, Monday and now Tuesday. Zero contact from store. No store telephone number on receipt. You call the online number, and that refers you to X or Facebook (I messaged through X 24 hours ago, no response). Seriously losing trust and faith.

I’m increasing from 2 to 4 stars, and not because of your reply. FYI, still no response via my DM on X, which your telephone number suggests that I use.

So the update is this, when I went back to the store on Wednesday to find out what is happening, I was immediately apologised to, and it turns out the store hadn’t used my account I have with them, but set me up an online account. But, the gentleman who initially served me, didn’t save my email address or telephone number, so the store lost all of my contact details.

This happens to be the only issue I’ve ever had with the store in Sunderland

Called in to have a screen protector put on my husband’s phone. Only PS10 …it fits the screen completely unlike his previous. The whole process only took 15min. Very friendly staff, everything explained … even got a 30day guarantee on the fitting.

5 stars for service. Very positive manners and very informative. The lad with the nose piercing on saturday was answering all my questions and was assuring me all my problems i do have. They can fix as long it isnt software problem!