CeX in Kidderminster | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I took my gtr3 pro sports watch in for a warranty test due to the battery draining faster than usual and not being able to turn off the sleep tracking. I left it with them for three days. Not only did they fail to complete the battery test properly but they also ignored the whole sleep tracking issue.

Then..upon collection I was informed that the warranty wasn’t valid anymore due to the watch not having the original straps.

The straps serve no function apart from attaching it to a wrist. They don’t drain the battery or boost the watches performance in any way yet.. without the original ones, cex won’t honour their own warranty.

They claimed the straps where not like a charging cable needed to be the original ones. I counter claimed that phones do indeed need a correct type of charger for a proper and efficient charge but I was not heard.
my counter claim that the straps in no way charge anything, was ignored as was my reminder that when I ordered it nearly 1.5years ago, the straps weren’t the original ones then either, and was met with the standard wall of policy repetition.

This isn’t the first time cex has failed to adequately test a gadget before selling it so if you’re planning on buying something more than a dvd or game worth more than PS5…I strongly recommend you go elsewhere.

Bought a graphics card from Shrewsbury branch. Had a computer shop fit it and it was faulty. They fitted another graphics card and it worked perfectly. Took card back to CEX and they won’t take my word or the word of the computer techs at the shop where they fitted it so having to stand as they test it to confirm fault which they did. SO BEWARE!!!!! Phone number to shop only takes you to a recorded message directing you to the website so you can’t talk to anyone in this number!!

One of the best, local CEX outlets.

The staff are competantly sound, know their stuff, and go out of their way to make sure you know what you are purchasing and that you get value for money.

I’ve very rarely had to take items back but there is always a no-quibble garauntee and they always trust your description.

The staff always make sure to locate the appropriate boxing/packaging/leads for your item and cannot be faulted.