CeX in Aldershot | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Hi
I look forward to receiving my full refund.
I want to feedback to you regarding this matter.

Although the case has been financially resolved. I feel it important to express my disappointment in how this has been handled from your end.
As you are now aware the handset was a faulty handset.
Cex failed to identify this issue and I had to take it upon myself to prove this to you.
You had my handset for 5 months and had only sent it to motorola 3 weeks ago to be assessed. You then didn’t share the vital photographs that showed the fault developing.
The handset was only sent after I started legal action as you incorrectly assumed the device had been damaged.I think an apology and recognition or your poor handling is something that I shouldn’t have to ask for.
For a company to offer a two year warranty and treat a customer with such a poor attitude is appalling.
I will make sure that I share my experience with as many people as I can reach via social media and word of mouth.
I have two teenagers at school, they will also be sure to share my experience with their friends.
Please try and improve how you handle future complaints

I had a iPhone 12 red 64 GB, I was wanting to sell it for a couple of days I didn’t get the price I wanted on other websites so I checked Cex and saw that a (A Grade) IPhone 12 64GB Red , unlocked to all networks, would sell for PS168 and PS217 if I wanted a voucher in return , furthermore I took my phone to cex and they inspected it and said they will give me PS135 they also said my phone wasn’t in grade A condition but wouldn’t tell my where the damages were for them not to consider it in grade A condition, I also told him on the website there are 2 options cash or voucher the person behind the counter said the prices you get on our website doesn’t reflect our offers in store .

Look at the photos I’ve attached below my phone is unlocked to all networks it’s got 1 SCRATCH on the side of it but apart from that everything works like new and they wouldn’t accept this as grade A but sell the same phone on the shelf in a worse condition for PS300

Don’t waste your time going to cex they will just waste your time with the prices

I sold my ipad at this store in Woking. I was previously advised by a staff I could get over PS100. But the guy who tested it only gave PS72 and when asked said there were no major issues with the ipad. He wore glasses and had blond grown hair and was one of the staff on 9th Nov evening shift. He took my details to register my on their system and asked for my address and DOB whilst other customers were listening in. He clearly doesn’t know what he is doing nor does he have any awareness of maintaining confidentiality.