CeX in Mansfield | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Do not sell your items here absolutely no clue and a manager who had s absolute immature inexperienced little girl who likes to make comments in front of other customers keeps throwing around she a manager anyway handed in my phone to sell they checked it over before they took it it was sealed and boxed I was happy they was happy told me come back in a hour I did this to find the phone still there and them telling me after accepting it in new condition boxed all of a sudden there is a apparent rip this after they took it from me checked it was new and sealed and a hour later …..

No respect she came in first thing was I got the cameras and I’m the manager and I can only pay B grade due to a box they accepted and there was no rip as far I’m concerned where the rip is.
made a scence in front of whole street because I dare challenge her on this walked away verbally abusive behind showed no empathy or care more importantly they took. A phone boxed no rip accepted it after checking wasted 90 min s of my life to tell me I gave them a damaged box she wanted to argue and keep repeating she the manager well with respect cex I’m also a manager and will be taken legal action as our deal when handed over was legally binded and also you treated me like a criminal and very disrespectful one sided story I walked away as she wanted to argue and again about 10 times she said she a manager and she got CCTV said that fine and not how you deal with customers or situations anyway will be taking legal action as area development manager for a huge electronic company , absolute disgrace it would have been ok not a big issue if you dealt with it correctly and respectful.

Came few days ago to sell my phone ( good condition and no technical and structure damage on it). At first gave pricing for it which agreed then upon failed testing so I came today 23/08/2023 to collect my phone as I didn’t agree with their asesstement. I was left over half an hour waiting as they lost my phone and testing guy has misplaced. For a good 20 min left me with no explanation then was approach they are checking with the member of staff where they put it. Then asked me to wait longer to check CCTV. all this time waiting and they were looking for a wrong phone although I pointed out that my phone on the shelf as I can see it. Waited over half an hour for no reason then two people came and asked me to give them a receipt when I first came. I explained I didn’t have it as I was not given one when I requested and told me will receive on an email which I never did. Then told me it failed testing as phone has a code so they couldn’t test it. I explained that wasn’t reason given to me when one of your staff phoned me to let me know it failed due to bended phones ( which isn’t). Eventually a member staff I would have gave you a receipt last time and said no you didn’t. Can’t believe waited over half an hour for this mess. Won’t be using their service in the future!!

Do not expect a smooth service.

Visited the Mansfield store to sell an unwanted item, was told the item would require testing as standard at Cex and to return in 45 minutes, on arrival in store after 45 minutes I was told to wait a further 30 minutes, to which I did.

On store arrival after the additional 30 minutes I was informed my best option was now to provide my details to receive a bank transfer, leaving the item with the team. I received a phone call asking for me to authorise an email in order for my payment to be authorised into my bank. No email received, store now closed with my item and no money or sign of payment.