CeX in Mirfield | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Took a chance on CEX after my Xbox One controller broke. Couldn’t be bothered waiting for an online purchase and made my first (and last) hardware purchase from CEX. Purchased a 2nd hand “value” Xbox One controller for PS35, assured that it was in full working order by the colleague at the counter. Got it home and used it for around an hour, character on screen started doing whatever he wanted, completely independently of the controller.

I thought, no big deal, will just explain and get a refund – went back to the store with the controller and the wire, original receipt and even the bag I took it home in, but to my surprise, the staff in store insisted on testing for the fault themselves, and surprise surprise, found no fault with it. After making me wait around for 15 minutes while they tested the fault with their mystery in-house fault finding programme, they refused a refund and instead offered me a voucher for the price of the controller. I explained that, 1. I had no interest in buying anything from the store if this is how they treat customers and 2. why would I want to buy anything if they clearly don’t quality control their products. Guy on the counter didn’t have an answer to either of these questions and instead just offered a weak “well try looking round you might find something you like”

Definitely won’t be returning to this CEX or any other for that matter.

Second time I’ve been in with older games ps1 etc and it’s so bizarre this store. They clearly don’t want to buy them so instead of wasting my time why not just say that. Was testing waters for other titles I wanted to sell but ebayed them instead. Bizarre thing is that cex Oldham offered me a OK price but huddersfield branch simply not interested. Always really slow and won’t be back at this branch. One of the worst cexs to deal with. Just not helpful polite or knowledgeable.

Two year warranty on stuff is great. Some really good bargains though it’s always a good idea to check prices against new stuff online as not everything is a good deal to say it’s second hand. Staff are generally helpful, though I did have occasion to walk out and get something from elsewhere when a member of staff couldn’t take 20 seconds out of his paperwork time to answer a very quick question. Staff in general are very good though and I wouldn’t hesitate to shop there.