CeX in Newton Abbot | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I usually enjoy going into cex but went in on Friday 18th August around 11.45am to see if I could sell my old phone. I know my phone had some cons to it for example the back of the phone had some scratches to it but I just went in to see if I could sell it and if I can to see how much I could have sold it for. So went in and asked to person behind the till and shown him this phone to see if I could sell it and he spoke to his colleague but she had headphones in due to testing them and he said I will have to find out tomorrow if I can sell it but him and his colleague where very rude about it laughing and being incredibly rude then he turned on the phone and laughed and rudely said no he won’t buy it due to Burns on the screen which I didn’t know about. If I was in his shoes I would have politely said why we couldn’t sell it but him and his colleague was so rude. As I said I go in quite a lot and never had an issue before but I was left quite annoyed on how rude they both were.

Purchased an Xbox from Barnstaple CEX, when we got home within 3 days it stopped working and would crash at loading pages for games.

Tried to return it and was told we had to go away and come back with video evidence of the fault as the chap in-store would not do anything about it on the day. We returned to store today and were told they would not accept video footage and we should not have been turned away on the first day we tried to return it and it should have been checked when we bought it in. Waste of our time and also embarrassment for the member of staff I spoke to today!

Thankfully, the person we spoke to today was very apologetic, tested the Xbox and gave us a refund. Won’t be buying electrical goods from here again and some of your staff obviously need better training on what they should be doing!

Tried to sell a good router to them, told me to go away for half hour whilst they tested it, to come back and then say it’s needs a Ethernet cable. Could have told me that in the first place . What a waiste of my time!

Update: if the staff seeing the one wire and 1 router unbagged hasn’t got a ethernet cable after inspecting for about 3 minutes, they shouldnt be working in CEX no? Especially when telling someone to come back in half hour. I appreciate your response atleast.