About CeX:
Our main services are Electronics store and we are Located at 17-19 Leicester St, Northwich CW9 5LA, United Kingdom
Repair Services offered :
Electronics store, Cell phone store, Computer store, Video game store
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
Should be zero stars! Horrendous values, poor service and sell’s damaged items.
Purchased item, price tag was fetched to fill however due to price increase that day (that the staff had failed to update on price tag) it was insisted I pay the extra due to that mornings price increase. When questioned how is that acceptable, the guy with the long red hai said ‘well that’s how we work’ – horrendous attitude.
Situation made even worse when a game that was purchased had to be returned the same day and rather than say straight away that there was no others there was an attempt to ‘buff’ out the obvious chip that was present on the disc (would have appreciated to have had this opportunity discussed rather than assumed given that I had paid for the game)
Overall poor service and appalling values from the staff
Purchased item, price tag was fetched to fill however due to price increase that day (that the staff had failed to update on price tag) it was insisted I pay the extra due to that mornings price increase. When questioned how is that acceptable, the guy with the long red hai said ‘well that’s how we work’ – horrendous attitude.
Situation made even worse when a game that was purchased had to be returned the same day and rather than say straight away that there was no others there was an attempt to ‘buff’ out the obvious chip that was present on the disc (would have appreciated to have had this opportunity discussed rather than assumed given that I had paid for the game)
Overall poor service and appalling values from the staff
Don’t be fooled by the adverts on TV. This company does not buy your used consoles and games as they claim. I’ve visited this place twice, firstly to sell a games console and a second time to sell a PS3 controller. On both occasions I was rejected. I was told CeX don’t buy broken consoles and on the second visit they couldn’t (or wouldn’t) accept the peripheral as they claimed the left toggle stick on the controller was sticking. Just petty. It’s almost as if CeX only accept consoles and games etc. which are in mint condition. Would not recommend taking your used consoles etc. to this business as they inevitably let you down.
I wanted to share a positive review about one of your employees Shane at the Northwich branch who truly went above and beyond to help me out. I recently had an issue with a product (Xbox controller) I purchased, and Shane not only took the time to listen to my concerns but also went out of his way to find a solution for me.
Shane showed genuine care and dedication in ensuring that I was satisfied with my experience. Shanes exceptional customer service skills have left a lasting impression on me, and I am grateful for his outstanding efforts. Thank you for having such dedicated and compassionate staff members.
Shane showed genuine care and dedication in ensuring that I was satisfied with my experience. Shanes exceptional customer service skills have left a lasting impression on me, and I am grateful for his outstanding efforts. Thank you for having such dedicated and compassionate staff members.
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