CeX in Shirley | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Went in for a simple game trade in for a bank transfer, greeted by a curly dark haired guy who seemed nice at first. He opened with “are you sure you don’t want cash?”. I used to work at the Chelmsley Wood branch of Cex so I can appreciate a transfer isn’t as simple as cash in hand, so understood why he asked this. I politely said no thanks, transfer would be ideal, stressing I would really rather not cash, we had a lighthearted back and forth, then he pulled out the cash and asked me to sign as normal. To which I asked “can I actually have a transfer though”, with him responding “it’s already done, it’s a lot of extra work for just one game”.

Even despite me previously saying I’d worked for the company, so knowing full well I know both exactly how much more effort it is, and that it’s entirely possible, he was determined to dodge the extra work and do the exact opposite of what I asked.

I’ve been in the store a few times and I know this isn’t representative of the whole team, but I can’t deny this person came off as ignorant and lazy.

I recently visited the CEX Solihull store and had a shockingly bad experience, primarily due to the store manager, Martin. He was confrontational, rude, and completely unwilling to help. It’s astonishing how little he seemed to care about customer service or even performing his job properly.

When I sought assistance with an issue regarding a purchase, Martin couldn’t even be bothered to give me the time of day. His dismissive attitude made it clear that he had no interest in supporting customers or addressing their concerns. Despite remaining calm in the face of his provoking behavior, it was incredibly frustrating to deal with someone so disoriented in a customer-facing role.

To anyone considering visiting this store or working in a similar environment, please remember the importance of empathy and understanding when dealing with customers. Unfortunately, based on my experience, I have no confidence in the way Martin is managing or training his staff. I will be avoiding this store in the future and would advise others to do the same.

Purchased two items from the store (click and collect) but when came to the collection I was told that items were sold 10 minutes prior to my arrival by random person, nevermind that was reserved till same day, staf just horrible.

In reply to your response. There was no timeframe stated for click and collect. And in nowadays it is so easy to send an email but why would you? I had na chance to contact store itself to make sure products are available as the only phone number takes you through national call centre with no way of getting direct contact with the store.