CeX in Skelmersdale | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

The customer queueing in front of me walked out long wait.

Of the 4 staff stood behind the glass cabinets only 2 working, 2 chatting wouldn’t bring items to the counter for me and continued to chat, the ginger bloke with long hair told me to go away to the counter and ask them. He didn’t go round the corner to look at the counter but from the staff behind the glass and the fact he could see the end of a queue he and his little friend should have been serving.

The 2 remaining staff at the counter were dealing with at least 2 tradeins, 1 sale, 1 complaints and overwhelmed asking 3 times if I needed a bag.

Friendly staff, did both a trade in and purchased an item, trade it went smoothly and all options explained to me. Device was tested quicker than they estimated and full value offered. Very smooth and cannot fault. Purchased item with voucher (you get a lot more for exchange to voucher rather than cash), pre-owned but very good quality and has 24 month warranty. Choice in there is incredible, could spend all day reminiscing of older games!

The shop is well laid out for video games, which is the main trade. Great choice and I found exactly what I was looking for. The queue to pay took a few minutes longer than expected. The staff seemed to be knowledgeable. Perhaps a POS desk for the the more complex items would help the day to day games sales flow a little faster. I appreciate customers buying games systems etc. need a little more time to understand what they want.