CeX in Stirling | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

My daughter’s 3 month old phone suddenly stopped working last week. With 21 months warranty remaining we took it back to CEX to see if they could find why it stopped. The staff member was more interested in finding something that would negate the warranty like the tiny hairline crack at the edge of the screen which may have been there when we bought it. The manager also spent all her time referring to their watertight warranty that wasn’t worth the paper it was written on. They suggested the local Phone Doc. We reluctantly took it there and they agreed that the tiny hairline crack would not have stopped the phone operating. We left it for repair. I went back to express my disappointment and the manager just kept referring me to their worthless guarantee. Profit first – customer satisfaction zero.
Many thanks for your prompt response. Your Stirling staff weren’t even interested in finding what fault had stopped my daughter’s phone from working, they were only interested in telling us that it wasn’t covered and that we should take it to the local phone doctor and pay for the repair ourselves. All your potential customers should read the majority of other reviews before they consider listening to this worthless sales pitch. Would strongly recommend that you do not buy from this company.
If your customers simply read through the reviews by most of your customers they will see that the warranty is very rarely valid. Profit first – customer satisfaction zero.

The two guys working 18th June 2024 were incredibly helpful and informative. I had a battery issue with an applewatch bought in a Glasgow CEX store two weeks prior. Both employees did their best to find an alternative and suggested an upgrade to a mint condition (and nicer) watch.
I had also brought an old Xbox of mine in to trade which had been relegated to a Netflix machine. Despite this not being fit for selling, they gave me fantastic advice with it and were very patient with me.
Great chat and all round good guys. Can’t recommend enough. Be honest and patient with the guys behind the till, they are there to help you, it’s not an easy job.

First time ever going into a CEX even as an Australian, loved this store. Huge range of video games, even for valuable consoles like Nintendo GameCube and PS Vita. Very knowledgeable staff and well set out store.

Way better than EB Games in Australia although like a hybrid between EB Games and Cash Converters.

Prices are also on a flat rate for the product and can sell inconsistently where you can get lucky and unlucky (not as badly as in Cashies). Better range of video games than Cash Converters across the road but they’re also good for a different reason.

Always look at the GameCube games, they’re worth collecting or reselling.