CeX in Thetford | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Very unimpressed, I came with 3 different items 1 bought from CEX. They rejected 1 outright, then they rejected the item I bought from them previously, then after a very long wait they finally got me all booked in. The kids were going nuts by this point as we’d been waiting so long. I got a call at 3:55pm today (Sunday) saying they couldn’t take the nests because they couldn’t factory reset them. Never been a big fan of the excessive prices but always thought they were OK at actually buying stuff which other shops don’t. They have failed at this point and I think that will be the last time I use them.

First time since 2020 I’ve shopped at here. Now Did a lovely click and collect order from online to store, not much to mess up here. Yet there have, rather than taking responsibility and getting a resolution the Store Manager “Justin” blamed his staff for making mistake and then trying to say I needed to speak to head office to make a complaint rather than actually dealing with it.. Which I can point out was a very simple fix. Will definitely avoid this one in future try another branch maybe Cambridge. I wouldn’t give them your money.

Not sure if I just got lucky but some of the reviews I read about this store was really negative. However, my experience with the Newmarket store was brilliant. Sold an old (ish) phone. The staff were very friendly and helpful, the price I was quoted online was honoured and the payment went in to my account the next working day. I can’t imagine I’ll have another smartphone to sell but if I did I would definitely use this service again.

5 *