CeX in West Bromwich | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Twice now, I have taken controllers to sell. The first time, I was told they wouldn’t accept the controller due to it being a custom controller.

The second time, I took a standard controller that just had a pattern in one corner. Again, it was refused for the same reason. Member of staff that served me couldn’t have been more diss-interested in helping me.

Then they walked away and came back and said the warranty sticker was scratched off, voiding the controller. Which is strange, because I only received the controller the same day brand new. Thus, I have to query who voided it.

Also, when I always ask if they have a certain item, they never have any in stock.

I won’t be using this store again. As they don’t seem interested in my custom. And although i can’t confirm it, I’d have to question if they void warranty just so they can reject an item, as why would a brand new controller I only got an hour before, have the warranty sticker removed, when the box was sealed before I got it.

I was very impressed by the manageress at this shop. She obviously has neurodivergent staff members (takes one to know one) and she gently guided her staff to do the right things in helping me purchase a MadCatz drum kit. Sometimes there are more important things in life than getting a quick sale & for me, seeing a boss who cares about nurturing her staff is certainly one of those. Kudos!

Great shop . You can take goods ,games etc to either swap for money, or credit towards other things to purchase from the shop. You get more for your goods if you have credits on them. Nice friendly staff. Great selection of games, games consoles, phones, dvds etc to purchase all at reasonably good prices. Aisles are nice and wide so great for disabled or buggys.