CeX in Aldershot | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Slow service. Waited nearly 3 hours for them to test smart watches I was trading in (both were 75%+ charged so that’s no reason) when it’s normally like an hour or so. Didn’t get as much for them as I expected based on the online trade in prices but was happy enough. The guy who served me was lovely with impeccable manners (even whilst my daughter was screaming).
Online stock checker means nothing. Ordered an item for click and collect (using my trade in voucher) and got a message that someone in the store cancelled my order.
Some of the electronics in the window didn’t look up to standard.
Happy to buy games and dvds here but really have to be careful with electronics and I’d always use my credit card for extra protection

I used to love CEX and have been a customer there for many years. However on my last visit I was looking for particular games and came to realise they were selling switch games pre owned for more than what they cost brand new on amazon. If they could have even matched those prices I would have been happy but will most likely always check the price difference now.

I can’t fault the staff, a blonde lady was very kind to my little boy who was getting bored upstairs whilst we looked through the DVDs, the shop does have great stock and products, but in this current climate, I have to shop where I get the most for my money and CEX was not it.

Extremely rude arrogant staff. Especially Jason the store manager. They insinuated I was a liar when dealing with an issue i had with a problem I had with a phone I bought from them. They didn’t want to help me all and didn’t try to find any solution for anything. Really disappointing and a terrible experience. Avoid at all costs