About CeX:
Our main services are Electronics store and we are Located at 19 Commercial St, Newport NP20 1HF, United Kingdom
Repair Services offered :
Electronics store, Cell phone store, Computer store, Video game store
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
The shop was very light and easy to navigate. The air-conditioning was very welcome as it was quite a warm day when we visited.
We visited to return an item bought online and found the process very straightforward. We were served by a friendly member of staff who was happy to help us with our return and processed it for us in a timely manner.
The shop entrance is wheelchair accessible but we did not notice whether the shop had a lift to provide access to the upper floor. The staff members we spoke to were very friendly and helpful so I’m sure they would be happy to collect something from upstairs if they don’t have a lift. The shop also offers a free ‘click and collect’ service on their website with collection from the tills on the ground floor.
Wish I could give zero stars! Found a scooter online that I wanted to view, it stated that there was 1 in stock in Newport. First of all, I attempted to contact Newport store via phone to make sure it was available before I travelled from Swindon. There are no phone numbers to call the store!
I travelled all the way from Swindon as I was very interested in this scooter, only to be told by the rude red head woman that they have 2 scooters downstairs but she didn’t know which one worked so didn’t know which one was going to be sent for repair. I told her it said available on the website and her response was “I can’t take it down.”
This could have saved me a wasted journey and a waste of my time. I suggest you firstly update your stock online and secondly train your staff on customer service!
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