CeX in Caerphilly | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Very dissapointed with the service. Manager is incompetant, unwilling to help. Sold me a defective phone. Brought it back tried to get a refund and they didnt want to help. Just said sorry nothing we can do. After trying for ages with emails to customer service back and forth still to no avail. Basically i got scammed and in the end had to have this useless phone which i paid PS115 for and ended up putting it in a bin as it doesnt worth anything in the state that it was in. Very unproffesional, i wouldnt recommend. Especially the shop in Cwmbran!!!

Doesn’t matter what you are saying….what matter is that your unprofessional behavior in cwmbran cost me PS115…and on end of the day I didnt have money and no mobile….you sold me faulty phone …….proper scamers….
And this fairytales about professionalty you can say to your kids…they will believe it…..
Unprofessional + Scammers…….

Went to Cex Cwmbran and bought Arrow video limited edition Robocop blu ray.

It was behind counter on top shelf. I asked to see and was shown book and poster but wasn’t allowed to touch.

I purchased and when I got home to Hereford, I then noticed discs were all missing.

This has litrally never happened to me in a CEX before and I can’t even take back to local cex due to having no discs.

Feel ripped off and as it was behind counter I had no idea it had no discs.

I’d like the discs, please……

Also your customer service is the worst I’ve ever known. Do I need an ouija board to get any reply from you !?!?!?!

I went to buy a 2nd hand console. There was a fair wait to receive the console as the guy behind the desk wasn’t sure what he was doing.
I then purchased to 2nd hand games. No issues with one the other game had clearly not been checked as when I got home the disc couldn’t be read and when I examined it it was both incredibly dirty and very scratched. I used proper disc cleaner and it still wouldn’t work so got absolutely fleeced on this game which I’m annoyed about.