About CeX:
Our main services are Electronics store and we are Located at 152 High St, Sutton SM1 1LX, United Kingdom
Repair Services offered :
Electronics store, Cell phone store, Computer store, Video game store
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
I tried to return a faulty 16GB Ipad mini to this location THAT HAS BEEN STUCK on a boot loop SINCE I BOUGHT IT LAST YEAR. However, the man that worked there yesterday afternoon after doing a 20 minute warranty test refused to give me a refund or even an exchange saying that they don’t sell faulty items and that he cannot do anything to help me blaming me for the screen and boot loop even though I am well within my 12 month refund policy. He basically said that he has no proof from me that the iPad came with a boot loop as if I was lying to get my money back. Other CEX shops told me that this was not the case. The item was bought in Guildford. However, I am still very upset and disappointed as the Sutton sales associate didn’t
Even ask me for proof of my original receipt from the
Guildford location
or anything! He then told me that I could contact the customer service on the Cex web site. This store has
Very bad customer service. PS28 of money down the drain!
Even ask me for proof of my original receipt from the
Guildford location
or anything! He then told me that I could contact the customer service on the Cex web site. This store has
Very bad customer service. PS28 of money down the drain!
When purchased initially a product from we.buy there was a little issue with the product.
Approach the issue with costumer support and I was approached promptly while taking into consideration the issue. Aarti from customer service was very helpful and professional in trying to resolve the return process.
Also the store manager at Sutton, Dean was very helpful in keeping me updated, trying options on replacing the existing and trying to accommodate needs for a new product in due course.
Aarti and Dean from cex- your professional approach it has been very much appreciated!
Thank you
Approach the issue with costumer support and I was approached promptly while taking into consideration the issue. Aarti from customer service was very helpful and professional in trying to resolve the return process.
Also the store manager at Sutton, Dean was very helpful in keeping me updated, trying options on replacing the existing and trying to accommodate needs for a new product in due course.
Aarti and Dean from cex- your professional approach it has been very much appreciated!
Thank you
Friendly staff and happy to help.
Good range of stock to suit most gaming needs. Vintage games to brand new, consoles, laptops, etc.
Good range of stock to suit most gaming needs. Vintage games to brand new, consoles, laptops, etc.
Gave 4 stars because of the price, particularly on games, some are the same as if you were to buy new. I’m in favour of buying secondhand, but they need to reevaluate their prices or they won’t sell. Even PS5 below current rrp would attract potential buyers.
Have you been a client at CeX, take a moment and rate their services below :