CeX in Clacton-On-Sea | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Went in to trade a mint condition S21 Ultra, when I was served I was advised it was not, as there was no charging lead supplied. I challenged them onsite that there wasn’t one supplied and I was advised there would have been. No staff member even carried out a simple search online to see if they were supplied with one and I had no signal to check, as a result the valuation of my phone went down from PS277 to PS195 initially, when I challenged this it then went up to PS231 as your employee had not entered the details correctly. Then I was charged for a USB C cable otherwise they would not have took the phone.

The phone was permanently in a case with screen and camera protectors, which is why the condition was good.

I can only assume that your staff are poorly trained as they are not aware of what items come in the box, surely it can’t be there arrogance?!?

Went into the Clacton CEX branch to trade in my old Nintendo switch lite and a game I already had and the process was so quick and easy. Whilst I’m here I’d also like to give a special thanks to the staff there that helped me out when my blood sugars dropped causing me to almost faint. The staff provided me with a chair, something to drink and a sugary donut to bring my blood sugar back and allowed me time to come back round. Never experienced kindness or non-judgement like it in a shop. Thank you again. I’m truly grateful

The personal in the shop it is very unprofessional and rude. I bought some wireless headset from CEX Clacton and they broke down. The manager said the warranty is not covering the issue. They even laugh in my face. It was a horrible experience and I will never buy anything from CEX again because they dodgy. I don’t recommend that shop to anyone.