CLEVO Computer in Korschenbroich | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

So I ordered a over EUR5000 laptop, send the money right away but the bank processed the transfer the next day.
Week and a half have passed and the order status haven’t updated yet.
They don’t answer emails.
They don’t pickup their phone.

The customer service is non existent and I have the feeling that I’m just ignored because I’m from Bulgaria.

CLEVO do the right thing and answer my emails or pickup your phone!

UPDATE:

At the end did get the laptop 6 months after payment. The hardware it self is OK. I did get an upgrade to Intel 14900hx, but I think this is just because there no 13900 boards now. IT TOOK SO LONG THAT THE CPU GENERATION CHANGED.
They promised partial refund of EUR120 but that haven’t yet happened.
Also I incured some lawyer cost because I was preparing to sue them.

Still leaving one star due to lack of communication.
Definitely not buying for them again.

TUXEDO Computers or System76 are much better alternatives for essentially the same hardware.

I ordered and paid a laptop the 3/08/2023 over 2000 Euro. After the time to deliver was expired I tried to reach the company (1 E-mail, 1 by form and 2 by phone calls), they were all ignored. I decided to close the contract the 29/08/2023, with this communication they started to answer. After an exchange of E-Mail (via form) in which the company tried to convince me to not cancel with “gift”, “discount”, and “upgrades, I decided to cancel anyway, because I did not have any thrust. Up to now 15 September, they are still retaining the money. Terrible experience and disregard for the client

Ordered a new laptop (order 34853) on the 22th January. So far End of March still no hardware delivered. After many many attempts of calling and mailing no reasonable response is received. Phone calls are not answered or deliberately blocked maybe? Only had 1 reply on all my mail to better e-mail instead of calling (even during the work hours mentioned on the website). If I don’t hear any feedback from the support or Customer service team this week, I will press charges. This is the worst service for an online web shop you can have and seems I’m not the only one.