Computer XS in waterloo | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I purchased a Lenovo Thinkpad from Computer XS before and was very satisfied with the experience.

Recently, my laptop indicated that I needed new batteries. I was told by CXS that new batteries could be ordered and the counter person said I would receive a quote by email before ordering them. Within 10 days I had the quote, the batteries ordered and installed. The laptop is now working well again and I was satisfied with the interaction.

My only constructive criticism was that I felt after 3 to 4 days the company would at least have emailed me to say “where” in the process my battery quote was to keep me informed, because it felt a couple days longer than I was lead to believe. When I called, the counter person updated me and I felt better knowing that the quote was in “process”.

Sales superb! When I came to purchase a lab top, I spoke with the owner about possible options within my budget and technological needs. He provided honest facts and allowed me to make my own choice.

Service first class! The staff assisted with technical support to help me get set up (a bonus for a non-techie!). As needs have come up since then, everyone has continued to provide personalized customer service in a friendly and timely fashion.

I highly recommend Computers XS for sales and service of laptops!

My keyboard was broken and I didn’t want to pay a fortune to have it repaired. The employees at CXS helped to find alternative solutions by offering me an extended warranty on my computer and replacing my keyboard through the warranty. I dropped it off on a Monday and it was fixed within a few hours. This was great as I need my computer for school and couldn’t afford to drop it off somewhere for more than a day. Wonderful customer service and really good quality work!