Continental Ltd in Cheltenham | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Appalling after care service.

We ordered a 32inch monitor for our home office which upon setting up was cleary too large for the space it was occupying. We identified another more suitably sized monitor and returned the monitor at our own expense which was close to PS20 including the relevant insurance.

Once the monitor was received we were informed that the box was damaged and no longer possible to be sold again other than as “Seconds”….. I was disgusted after seeing the photos provided by the vendor, the box which was resealed by me using the appropriate packaging tape was clearly cut away recklessly butchering the box in the process, the courier had and would have zero reason to open the package and despite being labelled on the tape by me saying “Fragile and handle with care” its clear the returns depot staff opted to destroy the box and remove the tape in such a way that I now have to suffer a restocking charge despite keeping my business with the company and having ordered another monitor!

Disgusting customer service in this day and age and a total lack of owning liability for this leaving me out of pocket!

Continental have given hardware and software support and backup services to our business for many years. Their team give us a professional and friendly service no matter how big or small the problem. Would recommend to any business looking for an I.T. partner.

Excellent quality, spec and service. Very pleased to find a local company to buy from, thanks for the quick turnaround also.