CSL-Computer GmbH – Langenhagen in Langenhagen | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

ordered top of the range pc with rtx 3090 strix, amd 5900x
value 4600 euros.
ordered 04/26/2021, delivered 11/05/2021.
missing power cable.
the pc cannot be started.
missing video card bracket support (VGA Sag Holder).
looking at the pc you can see that the bracket I ordered during the online assembly configuration is not compatible with the case I have chosen.
the answer was: (We assume that you know what you ordered and have no problems with assembly).
this is an error of the site configurator, in my opinion.
they did not propose the refund of the component.
or replacement with a compatible one.
they send me power cable and VGA Sag Holder separately.
the VGA Sag Holder they send it to me, although I have pointed out that it is not compatible.
it’s been three days, the power cord hasn’t shipped yet. the operator I contacted said it takes 2-3 business days. was unable to give me tracking. the shipment is still being processed. .

in response:it is not possible to use another cable for the be quiet! Dark Power 12 1000W titanium.

28/05/2021

they sent me two power cords in two different shipments.
these days i tried the computer.
the pc is perfectly assembled.
I think that it could not be done better.
the temperatures of the processor and video card do not exceed 60 degrees during gaming sessions.
for the moment I am very satisfied with having bought this pc.

I ordered a gpu at this store and overall it was a decent experience. after I bought my product they lowered the prices and I asked if I could also get my product for the lower price and that was possible, so that was very nice.

I do also have one critisism. when I received my gpu, the box did look a bit beaten up and it looked like the gpu was taken out before. The people at the customer service said it was because they open all the boxes upon receiving them ( I assume to make sure it works and check it).
Which I guess can be seen as nice, and while the gpu looked in perfect state, the box on the other hand was looking a lot worse. its like still in okayish state, but I always keep the boxes and keep them in very good state. So I was dissapointed to receive a box from a product bought as new that had some tears in it and some of the cardboard hanging off. So I would really like to give the critisism if they could handle the gpu boxes with more care.
I know theres also some people that just throw them out, but theres also some people that keep them.

overall id rate the experience about a 7/10. if the gpu box wouldve been in a better condition about a 8/10.

I can’t say I’m not satisfied. But I can’t say I am either. I ordered a computer which came to me out of order. So I had to send it back. It has been more than two weeks that csl got it back and no news whatsoever. I asked once or twice if I could have an approximate date when I would get it back but I only received vague answers. I might update this post when I get a working computer. Anyway, the customer xp has not been great so far.
Update : the 2nd version of the computer came to me out of order as well. I sent it back and asked for a refund. I got my money back. I guess I have been unlucky but I can’t say I am satisfied nor that I recommend buying from this website.