Currys in Hartlepool | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

If I had my time again, I would not have purchased anything from this store and I would like to suggest you don’t either. I purchased a soundbar from the store on 14/02/24, however I advised the manufacturer (LG) and the store that the item was faulty due an issue with the ARC input (it kept on turning the sound on and off) on the 13/06/24 and requested a repair. The item was uplifted by LG who replaced the motherboard and returned the item on 04/07/2024. On using the device, the same fault appeared immediately! I returned the item for a full refund (as the consumer rights act state that if a repair has failed then I can reject the goods for a full refund) however, this was refused. Terrible service and the Manager ‘Dave’ was dreadful. If you do decide to buy from here and the goods are faulty after 30 days, be prepared for a fight to get your hard earned money back!

Went to purchase a Ninja Airfryer for my daughter, store quite busy inside, approached a young member of staff who appeared to be greeting people coming into store. I asked him if he vould help me with a purchase to which he agreed. Great. Once I showed him the item I would like he picked it up and took it to a till where he then asked another member of staff to complete the sale. Unfortunately this member of staff was serving another customer, they continued to bicker amongst themselves as the young staff member stated he would get wrong for not being in his normal position. I did have the sale eventually completed by the young man however, he was very rushed with the sale, continually spelling my name wrong, postcode wrong, his general demeanour extremely poor. The customer service in Currys has been getting worse and attitude of mainly younger staff atrocious.

I have been into this store twice in the last 12 months. The First time it was very clear that no one in the store actually wants to sell anything, Staff members wandering around aimlessly as multiple customers stand clearly ready to purchase something.

I thought at the time i might have just been in on an off day.

Well after this last visit thats clearly not the case. Staff members clearly knowing nothing about the products they are selling or even who should be helping you. With a big foucus on Upselling currys extortionate ‘Care Plan’ or other unrealted item.

Why would i buy into your upsell when you clearly cant even sell me this item I actually want?

A whole pound of Pablos finest couldnt speed these lot up.
go in and look at what you want in person then buy it online in the store. It will still get to you quicker.

I am never buying from currys again.