Currys in Ipswich | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Pretty disappointing experience. I drove a fair way to this store, knowing they had the item I wanted in stock as it said so online. It was PS100 more expensive at Currys though, but I noticed the price match guarantee on the webpage. Asked in store if they can price match Amazon, and they said yes at long as the vendor on Amazon is a UK registered company. Great, I thought, I’m going to buy this. Then one of the other sales people was left with me, and he saw the product on Amazon. He said they couldn’t price match it as he doesn’t ‘believe’ they can match manufacturers (even though they are a UK registered company..) prices. I look at him, assuming he’ll try and find out as he wasn’t sure. Nope, nothing. So I said ‘well that’s it then’ and he said something like ‘yeah, sorry’. No ‘let me find out’ or asking what I was after in case they is a bundle or anything. There was no desire to close the sale at all. So I said ‘thanks anyway’ and left. I suspect he was okay with that, then he didn’t have to do anything and could go back to chatting with the other sales people. Funny thing is, if they had of made the sale, I would have been after a fair few accessories for the item, and I suspect the total would have been over PS1k, but they would rather we spend elsewhere obviously! You would think the price
match is to get people I to the shop, but even then I dont think they care. So be warned, they will only price match at what seems like personal and random discretion. Probably not worth the trip, just buy it online. Maybe I just got an inexperienced sales person, but from seeing other reviews of the Ipswich store, I’m thinking this might be the culture here, or perhaps across all of Currys.

If you are looking to waste a few hours of your day, then look no further than Currys Ipswich!

We went there with the plan of going in, purchasing a laptop for one of our clients, paying, and then swiftly leaving. This was not exactly what happened then.

When we entered and looked around for a laptop, once we found the one we wanted, we were told by a member of staff that she has placed us in a queue for us to be ‘served’. We waited almost 45 MINUTES for someone to come over and see us, what a shambles! Meanwhile there were 8-10 staff who were on the shop floor just standing and talking amongst themselves like they were in an episode of Big Brother. We were told that only TWO staff can serve at any given time, meaning they are paying staff in the shop for sitting around doing nish, not making moves.

We even had two customers come to us as we were waiting asking if we were working there, and we had to explain we weren’t which was hilarious.

When we finally got served, it turns out they didn’t have stock of the laptop we wanted initially. You could count on one hand the amount of stock that they actually had.

Eventually we had to settle for one that we had at the desired price range, then we checked out. In total we were in there for over an hour, which is simply just a joke.

My gripe is not so much with the staff on the shop floor, it is with Currys and their culture and structure. How can you only have TWO servers in a shop of that size, the whole process needs to be revamped as they will continue to lose customers as people did leave when we were there due to not being served.

One word for this review; WAHALA.

My partner and I went in to purchase a vacuum and a tower fan today. The only person to approach us was the lovely gentleman from Dyson. He placed us in the queue as we knew what we wanted already and explained that the staff was quite busy. We wait over 10 minutes and watched some staff stand around chatting amongst themselves. My partner went to the counter to just ask if we could purchase the items without having to have someone come speak to us. He was told that we had to wait in queue. There was another family near the fans that was there waiting when we arrived and still there when we walked out. If you’re wondering why retail is dying, it’s because sales like this are being ignored.