About Currys:
Our main services are Electronics store and we are Located at Unit 4, South Aylesford Retail Park, Quarry Wood, Maidstone, Aylesford ME20 7TP, United Kingdom
Repair Services offered :
Electronics store, Appliance store, Camera store, Cell phone store, Computer repair service, Computer software store, Computer store, Data recovery service, Electronics repair shop, Video game store
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
We visited this store first thing in the morning. We knew what we wanted (a vacuum cleaner), we just needed to decide which one and buy it.
There were members upstairs chatting, one of them was even saying how much she couldn’t wait to retire and never have to come back there to work… very, very unprofessional and not the type of conversation to be having on the shop floor, whether you have customers near you, or not.
The 2 women/staff members were standing right next to the vacuum cleaners (in the aisle/area) and not once did either of them ask if we needed any help or advice. We even had to ask them to move so we could see the vacuums that they were standing next to. They said “Sorry” and moved a little, that was it!!
So my husband and I studied the information on the boxes and labels, and worked out which one would suit us best.
It would have been a lot easier and a much more pleasant experience had we been at least offered help or advice.
The staff were still chatting when we had decided on a product.
My husband picked up the large box and took it downstairs to pay.
Not once were we asked if the staff could take it to the till for us or anything.
It was a big, heavy box and to not even be offered help was very disappointing.
We got to the tills and the member of staff behind the counter looked like he’d just woken up. He was civil, barely polite but not exactly rude. Maybe he was a little anxious (I felt sorry for him, he definitely seemed to need some confidence building, whether by staff training or what). Equally, it wasn’t the usual
“Good morning, how are you? How can I help you? Is there anything else you need?” etc etc.
There was no one else in the queue for the checkouts and no other customers anywhere near actually, so he had all the time in the world to start a conversation, however small.
Anyway, we paid and left and that was it.
Had we been offered help, there were more sections we could have looked in and you could even have made a further sale or 2, but by the time we’d chosen our vacuum cleaner and got the box, my husbands hands were full and so we just went to the till.
I understand as soon as you open, there are things that may need doing but I’ve worked in retail for a lot of my life and I’ve never been ignored like this before or treated a customer the same as we were treated. I would always make sure the customer came first no matter what I needed to do work wise.
Your customers are the reason you’re all getting paid. It may be worth a little more staff training?!
Apart from all that though, the whole shop was generally very clean and tidy. In fact the cleaner was still there cleaning the glass on the stairs, which was refreshing to see, especially when there are some nasty viruses going around.
The products were all labelled well (the one’s we looked at anyway), and generally the store was in a clean, tidy and refreshing state.
For those wanting to visit, as you can see in my photos they do have a customer lift. So if you are disabled this shop is disabled friendly.
There were members upstairs chatting, one of them was even saying how much she couldn’t wait to retire and never have to come back there to work… very, very unprofessional and not the type of conversation to be having on the shop floor, whether you have customers near you, or not.
The 2 women/staff members were standing right next to the vacuum cleaners (in the aisle/area) and not once did either of them ask if we needed any help or advice. We even had to ask them to move so we could see the vacuums that they were standing next to. They said “Sorry” and moved a little, that was it!!
So my husband and I studied the information on the boxes and labels, and worked out which one would suit us best.
It would have been a lot easier and a much more pleasant experience had we been at least offered help or advice.
The staff were still chatting when we had decided on a product.
My husband picked up the large box and took it downstairs to pay.
Not once were we asked if the staff could take it to the till for us or anything.
It was a big, heavy box and to not even be offered help was very disappointing.
We got to the tills and the member of staff behind the counter looked like he’d just woken up. He was civil, barely polite but not exactly rude. Maybe he was a little anxious (I felt sorry for him, he definitely seemed to need some confidence building, whether by staff training or what). Equally, it wasn’t the usual
“Good morning, how are you? How can I help you? Is there anything else you need?” etc etc.
There was no one else in the queue for the checkouts and no other customers anywhere near actually, so he had all the time in the world to start a conversation, however small.
Anyway, we paid and left and that was it.
Had we been offered help, there were more sections we could have looked in and you could even have made a further sale or 2, but by the time we’d chosen our vacuum cleaner and got the box, my husbands hands were full and so we just went to the till.
I understand as soon as you open, there are things that may need doing but I’ve worked in retail for a lot of my life and I’ve never been ignored like this before or treated a customer the same as we were treated. I would always make sure the customer came first no matter what I needed to do work wise.
Your customers are the reason you’re all getting paid. It may be worth a little more staff training?!
Apart from all that though, the whole shop was generally very clean and tidy. In fact the cleaner was still there cleaning the glass on the stairs, which was refreshing to see, especially when there are some nasty viruses going around.
The products were all labelled well (the one’s we looked at anyway), and generally the store was in a clean, tidy and refreshing state.
For those wanting to visit, as you can see in my photos they do have a customer lift. So if you are disabled this shop is disabled friendly.
I visited the Maidstone (Aylesford) branch about 3pm 03/04/2024 to purchase a television. The shop was almost empty except for a few staff. My wife and aI spent some time looking at various sets. We passed a member of staff with telephone to his ear listening to music! We continued to look for a model we would like. A second staff member passed and I called him back and said that we wanted a 40″ model. He pointed down the room and said “They are down there” and pointed. We walked in that direction and passed the first staff member (still on his phone) we told him of our needs and he walked to a group of TV sets,pointed at them and stood wordlessly.
We walked out at this point and concluded that no staff member wanted a sale! Never again Currys!
We walked out at this point and concluded that no staff member wanted a sale! Never again Currys!
Ordered some earphones and was promised delivery in store within a few days. Didn’t these anything back from them. No email or phone numbers available for customer service. Finally after numerous store visits managed to get a pair but took an age to get it sorted. Look online and you’ll read numerous reports that Curry’s has no viable customer service function. Be careful – if it’s not available in the store, look elsewhere.
Have you been a client at Currys, take a moment and rate their services below :