Currys in Paignton | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Absolutely shocking customer service. I purchased an electric bike at Curry’s with 3 year care and repair plan worth PS175,50. Bike got broken so I took it to the store to get it fixed. I was given piece of paper with a number on it and was told to phone there and sort it out myself. I thought it was little dodgy but came back home and phoned the given number to realise the number is off.
Then I phoned customer service and was told to take the bike back to the store and advice them to sort it out. When I did that they refused again. I asked for a manager, James who came, said the same – we cannot help you, and just turned back to me and walked away!!. I asked for his name to complain at head office but he refused to give me more than first name and said that Matt at customer service will give me all the details. When I asked Matt for the details he again refused to give me managers full name.
After spending an hour on a phone with customer service lady on a phone asked me to pass the phone to manager James – who was nowhere to be seen, every staff member I asked for manager was avoiding me and telling that he will be back soon – not one person came up with an idea to go and find the manager because theres a customer on a phone who tries to speak with him.
After 2h in the store, after being switched on a phone 10 times I was told by customer service I phoned that head office is looking into the situation and will contact me the next day. I have lost couple of hours, PS20 for taxi to transfer broken bike to Currys and back and still nothings sorted. PS175,50 for 3 year care and repair plan with 7 days repair guarantee and after 4 days no one even looked at my bike yet. Bike I was using for daily commuting to work. Disappointment is understatement. It seem that all that ,,care and repair plan” is just a con, because Curry’s will send you back to sort it out yourself with standard manufacturers warranty – which is free.
I can imagine there’s a lot of people who had the same experience in Torquay branch at customer service desk, with Matt or manager James and hope that not everyone just gave up when refused a service they paid for.
Probably most shocking is that as a customer you ask a manager for help and assistance and he just turns and walks away.
Curry’s should pay more attention to who they hire because it may destroy ,,use to be good” name of the firm.

Went to look for a new TV, lovely man showed us around and gave lots of information for us to understand what we are getting, however when our 4 year old son needed the toilet, I went to look for it, didn’t find any signs, asked a member of staff on the floor if there a toilet around for our son, got rather straight up NO and she carried on talking to other member of staff, had to take him outside to wee in the bushes, luckily it was just a wee otherwise he would need to poo right by the building. Surely with the size of the shop, and most people spending quite long time in the shop (we were there for about an hour) and spending thousands on a new tv, there would be toilet available for a child. Unfortunately there isn’t, Currys do better.

I went to see the new TV’s available & to ask questions, with a view to maybe buying one. A salesman called Steven asked if he could help me. I told him what I was looking for & he found exactly what I wanted.
He gave me a full explanation of the product , including the sound bar. I was so impressed that I purchased the TV & sound bar. Steven added a bundle of items to the package & the whole deal was discounted. I was amazed & very happy!
I will definitely shop at Currys Torquay again!