Currys in Saffron Walden | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I recently had a negative experience at Watford Currys that I feel compelled to share. After purchasing a microwave, I discovered upon returning home that it was too small for my milk bottle sterilizer.

I had hoped that Currys would assist me with resealing the packaging and accepting the return as part of their customer service. Unfortunately, when I approached the Manager and staff for help, they were unwilling to listen to my concerns and adamant about not assisting me.

Left with no other option, I had to tape the packaging back together myself. However, upon returning to the store, I had the fortune of encountering Manager Tim, who went above and beyond to assist me. He not only helped me process the return but also took the time to measure the widths and find a suitable replacement microwave for me.

While Manager Tim’s assistance was greatly appreciated, I was disappointed by the response I received from Dax. It is my belief that Managers should strive to be more courteous and helpful to customers, especially when faced with issues like mine. Overall, my experience at Watford Currys was disappointing, but thanks to Manager Tim’s exceptional service, I was able to find a satisfactory resolution.

I bought a HP laptop from Watford store on the 8th of June. I went home powered it on, installed some apps but noticed the screen size is straining my eyes (too tiny).

I wanted a larger screen laptop so I called the customer care line to enquire if I can add money and exchange this with a larger screen laptop. The lady answered in affirmative that’s it is possible.

I went back to the store the next saturday but was told this is not possible as I have opened the laptop from the packaging.she even said it would have been possible if I bought online. So I am being punished for buying from the store? This is contrary to what another lady over the phone told me.

I was disappointed this is coming from a big brand like currys (why I decided to shop here in the first place was for in case of event like this).

What’s different between currys and any other roadside shop if they can’t offer a simple return policy to customer that’s not happy with a purchaser and why is there conflicting information about if I can exchange the laptop or not.

I am really disappointed with this purchase and regret shopping from currys

yours unsatisfied customer.

After going to the hemel store and told what we wanted was out of stock we went to the Watford one. Upon arriving we were greeted by members of staff, once we found the items we wanted a member of staff called tank helped us. From the start he was so helpful. He carried our items for us and once seated to purchase he also showed us some very good offers to go with our items which we decided were too good to not get!

Honestly can’t thank tank enough, fantastic member of staff and a credit to the store!