Currys in Saffron Walden | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Came in to the store to fix my nephews tablet which is covered under insurance, queued up in the repair line. The guy named rod, I can’t 100% remember his name, he wasn’t quite happy serving. First of all him telling me you need to contact this number we can’t do anything the policy’s changed. Ridiculous, he clearly didn’t want to help, fair enough I called the insurance company, they told I could claim it in store too, this time had to wait for the manager as the advisor wasn’t helpful. The manager decided to say the same thing, had to get him to speak with the customer service, and the he decided to give me an option. Which I could claim in the car phone warehouse. The problem is they never gave me 2 options, and they never explained what’s changed in the insurance policy. As I use to work there I know how it worked but never got explained what has been changed. The guy in the carphone warehouse was very helpful. Thanks to him, had to go in the day after as it was still under curry’s warranty, so they didn’t even want to check if the tablets wore under warranty, as usually they should be checking that sort of information. Maybe the ombudsman should get involved, because it looks like they don’t want to serve any customers. I’m sure if they wore to receive the sort of service they wouldn’t be happy. Assistant manager wasn’t a help, just staring doing nothing, the other manager Martin wasn’t a help either. Currys is going down the hill or just needs a new managing system.

This store mislead me into buying a TV, refused to issue a refund, damaged the item and poked fun at my partner when we attempted to get a refund.

They didn’t understand that the bracket they sold me (photo attached) was the wrong size for my accompanying 43 inch LG TV purchase.

Both items were bought on the advice of their junior TV department staff member (Sairah), who also processed the purchase and kindly took the items to my car with me.

When we returned after driving home, installing the bracket and realising we were mislead, her colleague laughed at my husband and then asked what kind of person installs a TV bracket without checking it?

Sairah told us it fitted. The items were purchased together. She was clearly not provided with adequate training. This is negligent.

I lodged a formal complaint on Monday after they failed to respond in-store and await a refund. I am not optimistic. I now of course wish that I’d gone to John Lewis.

Totally useless!

You can never find a staff member to actually help. When you do they always need to pass you over to someone else.

Had an issue with something under warranty which was brought in store. Was told can’t be exchanged in store and to contact customer services. Contacted customer services to be told had to be changed in store.

Manager is just there to reinforce their can’t do attitude. Total lack of customer service and everyone seems to be there to kill time, no one actually wants to work.

I would avoid at all costs.