Currys in West Bromwich | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

** Outstanding Customer Service from Azka at Currys!**

I recently visited Currys to make a significant purchase, and I was fortunate enough to be assisted by Azka, a truly exceptional sales colleague. From the moment I entered the store, Azka’s professionalism, knowledge, and customer-centric approach made my shopping experience seamless and enjoyable.

**Expert Knowledge and Product Insight**

Azka’s expertise was evident from the outset. I was exploring several options for home electronics, and she demonstrated an impressive depth of knowledge across a wide range of products. Whether it was comparing the latest models of televisions or understanding the nuances of various kitchen appliances, Azka provided clear, concise, and unbiased information that helped me make informed decisions. Her ability to explain complex technical details in a way that was easy to understand was particularly appreciated.

**Personalized Service**

What stood out most was Azka’s personalized approach. She took the time to listen to my specific needs and preferences, asking insightful questions to better understand what I was looking for. Rather than simply directing me to popular or high-ticket items, Azka tailored her recommendations to suit my budget and lifestyle, ensuring that the products I chose would genuinely meet my needs. This level of attentiveness is rare and demonstrates her commitment to customer satisfaction.

**Patience and Professionalism**

Throughout the process, Azka displayed incredible patience. I had several questions and needed time to consider my options, but at no point did I feel rushed or pressured. Azka was consistently courteous, giving me the space I needed while remaining available to assist whenever required. Her calm and composed demeanor made the entire experience stress-free, which I greatly appreciated.

**Efficient and Smooth Transaction**

When it came time to finalize my purchase, Azka ensured that the transaction was handled efficiently. She walked me through the warranty options, delivery details, and after-sales support, making sure I was fully informed before I left the store. The entire process was smooth, and I left feeling confident in my purchase, knowing that I had been well taken care of.

**Conclusion**

Azka exemplifies what outstanding customer service should be. Her product knowledge, personalized approach, and unwavering professionalism make her a true asset to the Currys team. I am thoroughly impressed with the level of service I

Bought a fridge from here for PS1800 – worst purchase experience I’ve ever had

Took a day off work for the installation but nobody turned up. Rescheduled thus had to take another day off work. The fridge was slightly damaged – dent on one of the doors

Tried to contact Currys online and via phone but was told since it was not an online order, it could only be dealt with at the store it was purchased

Went to the store (which is 30 minutes drive away) and was offered a 15 percent discount on the finance plan which I agreed.

When it was time to make the first payment, I noticed that the discount had not been applied. Contacted Currys and was told again since this is not an online order, it would have to be dealt with in store. So had to make the 30 minute drive there again and waited a whole hour for the manager who assured me it will be sorted.

A month later and this discount was still not showing on the finance plan so I had to go to the store again. Waited around for ages again before speaking to someone who again promised me it will be added shortly.

6 months after the initial promise and still this discount had not been applied so had to go for the third time. The manager didn’t even bother speaking to us and was hiding away as she had an employee going back and forth trying to resolve. Eventually, they gave a refund on card (why couldn’t they do this in the first place?).

Zero compensation for the hours wasted and inconvenience. Manager didn’t even have the decency to come out and apologise she put her employee in the firing line who wasn’t even responsible

Be mindful of your 30-day return policy. Having spent a considerable amount of money on a TV & bracket – latter no needed, I found myself tending to my elderly mum who had needed back surgery and was recovering at home but needed help. This was my distraction from returning the item, but in the period following, having tried to return the item in store (unaware of being outside the return period) I then spent yet more money on a sound bar, taking their advise that this needed to be facilitated on line. Fast forward to today, zero discretion offered on what is an unopened tv bracket which can simply be placed back on the shelf. Guess where I will no longer be making future electronic purchases from? Talk about cutting your nose off to spite your face.