Currys in Winsford | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Omg worst experience… so sad to share this kind of bad experience. 1/4/2024 I was there for purchasing a television. As soon as I enter into the store a gentleman greeted me, it was nice and store is big. I walked straight into television section and I was therefore 20-30 mins going from television to television reading all specifications, not even a soul came to asked if I need any help or assistance… then I went to another gentlemen and asked I need help with a television that I want to purchase, he called a lady and she came to help me. I told her that I want to buy a Samsung 65″ OLED television cost PS1599. She told me they don’t have any in stock they will deliver in a week. I asked about another tv Samsung 75″ QLED and same reply not instock delivered in a week. Then I asked her are there any 65″ Or 75″ television any brand readily available then she replied me there warehouse is small they don’t have any 65″ or 75 expect one LG 65″ basic model television… Staff are like they don’t care if they sell or not they get paid and I’m like shocked to see the way they answer just using short direct answer yes or no. Such a big store and could get a television to buy very sad.

Entered the empty store. One customer was being served. There were at least 5 workers. One serving and two standing around. No one would make eye contact with me or my mother who was looking to purchase a phone. The blatant racism in this establishment is appalling. A white couple entered with their child and was immediately attended to, While we stood waiting for someone to even acknowledge that we were there and YES they did see us enter and stand at the front desk. I will never patronise this establishment again. This was the worst customer service I have ever experienced. If I could give 0 stars I would. Currys please train your staff.

I visited this branch today and I was advised by Mark. His advice was clearly communicated and tailored to my needs. He made the jargon easy to understand and although the model that was right for me was not available in store he helped me to order it on the website. I would not have expected this as I figured the staff would be trying to meet branch targets. As a result I left the store with confidence in my purchase and peace of mind. Although this is not my first visit to Currys it is the first time I felt confident enough purchase so I wanted to write this review to make sure Mark gets his due credit!