Currys in Caerphilly | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

First of all, the floor staff at Currys Cwmbran are always very helpful and were again today. However the price match Currys offers is a joke, store managers will wriggle out of it anyway they can.

I left without buying a Vax carpet cleaner they had in stock (PS139) as they would not price match Amazon (PS99), which Currys price match policy suggests they will. The staff member who helped me was content with the match but his manager would not approve it. To be clear, this was an item being sold by Amazon, not a third party seller. It was the standard price available to all, not a Prime offer (the manager tried that one on until I logged out of my Amazon account and showed him it was the standard price). He then said ‘do we have one in stock?’, which they did. ‘Ah well, we won’t price match then; if we had to get it delivered then I would, but as you can leave with it today I won’t ‘. He then suggested I order it from Currys online, which would accept the price match! Let’s see – go through all that hassle and get the item in a few days, or just order it from Amazon at the same price and get it tomorrow?

Sorry Currys. I feel sorry for the young man who really did his best to help me today, but not to the tune of PS40.

Popped over to buy a TV, wanted to look at the wall fixings on the back. Asked the salesman if we could do this, rather rudely told absolutely not! He then proceeded to tell us how wall brackets worked! I kindly informed him we already had a wall bracket in place and was just replacing the TV. I asked if they did price match and was told it depended who it was with. I told him it was Hughes showed him the website with the same TV and that it was PS120 cheaper. He had to speak to two colleagues who were slouched on chairs in the corner of the store, they searched the website themselves and found the offer but still wouldn’t honour it! They said they had to be careful because some of these offers don’t actually exist. It was right there in front of them, I walked out and ordered the TV online from Hughes! Currys customer service non existent, they all need a lesson in how to speak to customers and how to present themselves in store!

Worst customer service I’ve ever experienced.
So arrive at the click and collect desk being 2nd in the cue. 4 employees stood around chatting. 1 employee came and served the first customer. So there’s me thinking I’m next.. no he then walks away back to the group who are still chatting. So I’m looking over to them like is anyone going to serve me? No a female customer walks in and I’ve never seen someone get served so fast!!. Whist I’m still waiting. Anyway once I was finally being served it was no Communication from this employee. When I was passed my item I replied thank you have a good day and still nothing in response. I’ve spent a fair bit of money at curry’s lately and I’ll definitely not be spending anymore