Currys in Caterham | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

If there was an option of 0 stars I would have chosen that.

We purchased two appliances from currys one was supposed to be for a rental property but we had them both delivered at the same address.

The appliance for the rental property was faulty (manufacturer problem), and we have been going back and forth for three weeks to get a replacement.

Our options were:
1. request a refund (which would take 4/5 working days to get the money and because part of it we used a gift card that part will take 2 weeks to be refunded)

2. pay for someone to uninstall it from the rental (after we paid for someone to install it in the first place) and bring that appliance to our home so Currys could pick it up from there and replace it. Which means we then have to pay the same person to reinstall the appliance. This option alone would cost us PS300

3. keep the appliance faulty or have it repaired (surely i would have gone on ebay if i wanted a refurbished product and do i really trust them to do a good job when they cannot even sort out a simple replacement?.

in all of this the customer service was appalling, people being rude and laughing at our expenses. The one person I trusted, Louis, from the complaint team, turned out to be just as bad, wasting another week of our time, resulting in our tenant refusing to pay 3 weeks of rent now and threatening to report us.

We will seek legal advice now because this situation is beyond a joke. We are dealing with a serious illness in the family, and Currys, knowing this, actually laughed and created more stress.

Save yourself the hassle, go on any other suppliers and avoid currys at all cost.

AVOID AVOID AVOID

Although lots of staff appeared to be working, they were just taking things in and out of wearhouse, I had to ask 4 people for help before begin told ‘him over there’. I had to walk to him, he was the near front of store, at a PC googling ‘George someone’ I think… , so I cannot imagine it to be work related browsing.

Display items were damaged and missing on big ticket items such as hobs, ovens and cookers, clearly a neglected part of the store.

The customer agent just kept walking off whilst we were still asking questions like he just wanted to get back to his browsing.

Rarely ever have I had a better experience in this currys; with finding agents to help and the nonchalance when finally having someone help. Today we came in wanting to buy new hob, and inbuilt oven. Just left frustrated and empty-handed.

TVs we’re mostly off. It was seriously the most unwelcoming shopping experiences.

Must do better.

If i could leave 0 i would! No staff, I literally walked around the tvs for 30 mins before i had to find a staff member who didnt know what they was doing or selling . Same staff took my money at the till and walked away with it twice!!! getting two other staff members to count it and still got the amount i had given him wrong and accused me of giving him less! I spent over a hour in here when i knew what i was coming for. Staff need way more training and clearly some money counting training! Was the worst experience ever! Argos is way better, cheaper and dont have staff trying to over sell u stuff you dont need and they dont have a clue about! Place has hardly any staff and no idea what stock is on shop floor (manager tried to argue with me that a 65tv box was on the floor, it wasnt) im surprised it hasnt been robbed!