Digiland in Telford | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Dissapointed

Took my phone in for a battery replacement in March 2023.

The engineer damaged my camera and spilt some grease like substance on the inside of the camera lens.

I was told this would be fixed, but the engineer needed to order adhesive tape, and it would take about a week to come in.

I have rung every month up to August 2023 to ask when I can bring my phone in for repair.

Every time, I was told that someone would contact me and no one ever had.

I’ve asked to raise a formal complaint in July 23 and have heard nothing back.

They do sell a lot of tech at reasonable prices, but based on my experience, I can’t recommend digiland

Had reason to visit for a Samsung Galaxy Tablet repair – the charging port had been damaged and dropped in to see Gavin at the PC clinic desk.

After a free inspection, left the tablet with him on the Wednesday – next day I was called to say it was ready to collect, which I did on the Friday! 2 days all done.

Prior to this I spoke to an extremely knowledgeable and courteous receptionist on the phone, who put me right on the procedure and advised on the best approach in my case. Ten out of ten for customer service here I thought.

If you’re in the vicinity of Stafford Park Telford, the factory outlet is well worth a visit.

As a result of my personal experience with this company, I would refrain from purchasing refurbished products from them. After purchasing a monitor, I had problems after a few months and had the same problem after the warranty ended, but this company refused to assist or acknowledge that the product was flawed from the outset. I understand that the product is no longer under warranty, but I do not feel that they have considered my entire case. They could have offered me a free inspection to assess the cost of the repair or a discount on future purchases. I will not be doing business with this company in the future.