About DTPdirekt:
Our main services are Computer store and we are Located at Birkenstrasse 121, 40233 Dusseldorf, Germany
Repair Services offered :
Computer store, Cell phone accessory store, Cell phone store, Computer repair service, Computer service, Computer software store, Computer support and services, Mobile phone repair shop
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
I was to DTPdirect to check if my MacBook is working str8 and clean it so i dont get any corrosion in the future, after i spilled 3 drops of water on the keyboard. .
They send me an email that my keyboard is broken and i have to give them 560e (or something like that) to change the topcase and the battery. i didnt have this amount of money and decided to take a external keyboard..
I took my Computer and test it.. The Keyboard was WORKING PERFECT(what a surprise)
But there was other problem. the wi-fi Antenna was unplugged.
Ok..
i go back in the store and one of the guys was so unfriendly i was just stunned..
He stood on the door and was asking something like “what do u want” and ive got the feeling that he didnt want to let me in..
I gave back the MAcBook they fixed it… and i got home finish my final Project for school.
Lest week was the presentation of the projects and guess what.. I understood that my mic. is not working as i started.. idk what to say but imagine how i felt.
They send me an email that my keyboard is broken and i have to give them 560e (or something like that) to change the topcase and the battery. i didnt have this amount of money and decided to take a external keyboard..
I took my Computer and test it.. The Keyboard was WORKING PERFECT(what a surprise)
But there was other problem. the wi-fi Antenna was unplugged.
Ok..
i go back in the store and one of the guys was so unfriendly i was just stunned..
He stood on the door and was asking something like “what do u want” and ive got the feeling that he didnt want to let me in..
I gave back the MAcBook they fixed it… and i got home finish my final Project for school.
Lest week was the presentation of the projects and guess what.. I understood that my mic. is not working as i started.. idk what to say but imagine how i felt.
(Timo i think is his name, was super friendly and nice- just for the record)
Sorry!
Extremely bad experience with this service provider. My laptop fell down and I wanted to do a diagnostic test, backup and a repair if possible. They came back with a estimate of 1400 Euros for repair! I decided to go for a new laptop (at the same cost) and requested a backup. I repeatedly asked if the backup will work while setting up the new laptop and they kept saying that it just needs plugging in. The backup did not work. I called them up and the answer was that specific settings are needed for the restoration to work and it can only be done at their shop. I requested phone assistance and they mentioned that this will have additional charges! They mentioned that this was a miscommunication because I did not speak German and their staff do not understand English properly!!! I am going to the apple store to see if I can somehow recover my data.
Ich und meine Familie kommen seit mehreren Jahren zu DTP mit unseren Apple Geraten. Die Jungs arbeiten schnell und effizient. Ob die dabei 24/7 Dauer-lacheln oder nicht spielt fur eine Reparatur keine Rolle. Trotzdem immer professionell und hoflich.
Edit: zudem war die Reparatur tatsachlich gunstiger als beim Apple Store
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