Elite PC Systems LTD in Deeside | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Atrocious experience. The customer service was pitiful, and the prices are unreasonable considering how painful the process was.

I handed my laptop in for a simple screen repair and got quoted PS125 over the phone after it had been looked at and the “correct screen” had been found, with the agreement being that I would be able to pick it up again after roughly four days. After one week of no communication, I decided to phone them to ask about the progress of the repair, only to be told the wrong part had been ordered and nobody intended on informing me. It was then agreed that the correct part would be ordered and the repair would go ahead, with it only being an additional four days or so until everything was rectified. One more week passes and I decided to ring up again only to find out that, once more, the wrong screen had been ordered and nobody had thought to tell me. Upon finding this out, I withdrew my request for the repair and asked that I could pick up the laptop the following day. To add to the disappointment, even though a mutually agreed upon time for me collect the laptop was established, my original screen had not been properly attached to the laptop when I arrived, thanks to the employee responsible for this being on the phone to somebody.

It’s safe to say I would not return to this shop, and would recommend others to avoid their service where possible!

P.S. I got my repair done somewhere else for a lower price, within three days and with fantastic customer service. If anybody needs a repair in the Bedford area, pay a visit to WE FIX Bedford!

Took my laptop in to fix an issue with it not connecting to wifi, got told a full reset was what was needed and that all my data would be backed up. I specifically asked whether my essays and uni notes would be ok and was told yes with no warning that there was a chance it wouldnt be saved. Got the computer back and the majority of my data was lost including my essays for university. This was very frustrating as it means I have to rewrite my essays.

Unable to now complete my essays I needed to have evidence for my uni to get an extension and so I emailed asking for them to explain what happened. Days go past without a response so I call and its explained that they were emailing that day. 2 more days pass with my deadline 2 days away and I called admittedly very frustrated at this point however the owner hung up in about 10 seconds and continued to do so. After 5 calls he finally talked to which he claimed it was not their fault my essays were lost despite promising theyd be ok. He refused to send me an email meaning I cannot get an extension for my Uni work.

The owner refused to listen or help with the problem that had been cause by false promises and has left me in a worse situation than when the computer was brought in.

Very disappointed. I took in my desktop pc to repaired. I’m pretty tech savvy and had already suspected PSU failure which Gareth confirmed later in the day and asked if he could clean the internals. I said yes and I expected to pick up the machine next day. Unfortunately the next morning I was greeted with the news that the pins were now bent on the cpu. Since it had sat undisturbed in the motherboard for a decade it doesn’t take the wildest stretch of thought to conclude this happened during the cleanup /diagnosis. The fact there was no charge (reasonable considering) validates this.
I’ve lost all confidence in what I thought was a skilled tech savvy operation. Instead I’ve had to buy a new pc. Really disappointed

***Updated to address the reply to this review.

no this is incorrect. The cpu had not even been touched by myself in ten years and was totally in place as normal when I dropped off the pc. It was your technicians which removed the cpu, not me. I hadn’t even opened up the case nor did I say any such thing. Yes the pc needed a clean but this does not excuse incorrectly blaming customers for damaging their own pcs. Dishonest business practices evidently ****