EP:Werdenfelser ElektroMarkt in Garmisch-Partenkirchen | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Had you asked me up until this morning, I would have said I was pleased with EP. I won’t say that now.

I bought a Lebara SIM card for my iPhone before I left for the US in January and put 30 Euros on it. Before I bought it, I had specifically asked for a SIM card that would be reasonable to use in Germany and the US. I tried using the phone once at the airport in Munich and once or twice in the US and could never make it work. I turned the cell function off and left it off.

I took the phone in today and was told the card had no credit on it–I needed to add money. I showed my receipt to prove that I had money on it–but was told the phone ate up all my credit. There was nothing that could be done, end of story. I had lost my 30 Euros–to say nothing of having the inconvenience of not having a phone while I was in the US. I have no idea what I did wrong and how to prevent such a thing from happening again. At the very least, the salesman could have explained that.

After the salesman was obviously not going to try to help further, I asked the boss for help–he had no time for me at all and told me to ask the man I had already spoken with for the hotline number of the SIM card service provider. By that time, the man had another customer and I had to wait another 10 or 15 minutes just to get a phone number.

I am so disappointed in the lack of help and service I received from this shop. I have spent so much money there over the last 20 years–I’ve bought phones, numerous small appliances, a microwave, iPhone, printer, internet radio, an expensive washing machine, and an even more expensive induction stove and oven. I knew I was paying a bit more there, but I did so with the hope that should I have a problem with the product, they might try to help me.

Obviously, my confidence in EP’s service is completely dashed. For the most part, I have been satisfied with the quality of the products, but if you are buying something with the hope of getting even a modicum of service, I wouldn’t put a lot of faith in EP’s ability to follow through. They are very happy to take your money, but that is the extent of service you can expect.

Wir sind seit 15 Jahren Kunden beim Werdenfelser Elektromarkt und haben vom Fernsehern uber Waschmaschine, Trockner, Geschirrspuler, Staubsauger auch viele kleine Elektrogerate gekauft. Wir wurden immer sehr gut und kompetent beraten und bedient. Gestern wurde unser neuer Kuchenherd geliefert und eingebaut. Sie beiden Mitarbeiter waren sehr sorgfaltig und jederzeit zuvorkommend. Wir werden weiterhin beim Werdenfelser Elektromarkt einkaufen.
Vielen Dank fur Ihre zuverlassige, professionelle Beratung, Lieferung und Einbau.

Katastrophal. Unverschamter Mitarbeiter am Telefon. Hatte vor einem Monat ein Kabel bestellt und bezahlt. 1 bis 2 Wochen Lieferfrist. Danach bin ich personlich in den Laden gegangen keine Aktion bis heute.
Heute Anruf meinerseits jetzt fragen sie dann nach…. Nie mehr

1 Monat warten das Geld ruckerstatten und gehe woanders hin.
dann nach…nach einem Monat.