About EURONICS XXL Neu-Ulm:
Our main services are Electronics store and we are Located at Otto-Hahn-Strasse 4, 89231 Neu-Ulm, Germany
Repair Services offered :
Electronics store, Appliances customer service, Washer & dryer store
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
Ordered a TV two weeks ago (more than 10 calendar days) and still the TV is not shipped yet. When you call them, they will pick up the phone once in while. Their response is always the TV will be shipped soon, but it is still not shipped yet. I would consider this as a poor service.
Update1: After 11 days, I decided to call again. In a single day alone I called them more than 8 times. After verification and waiting for some time, They gave me Shipping company (GEL so edition) number and asked me to call them. When I call the shipping company, they asked me to call back the Euronics because the shipping company did not receive the order. So I called back Euronics Neu Ulm. This went on 2 rounds and then Euronics Neu Ulm gave me Euronics Tettenang number and asked to call them. When I called Euronics Tettenang 2 times, they finally agreed there is mistake on Euronics side and the order is not shipped yet. They promised me to call next day to provide the update on shipping and tracking number.
Update 2: After 12 of the order, I am still waiting for a tracking number or shipment confirmation of my TV. Still no update on this from Euronics. Still waiting for a call from them ( as promised)…
Update1: After 11 days, I decided to call again. In a single day alone I called them more than 8 times. After verification and waiting for some time, They gave me Shipping company (GEL so edition) number and asked me to call them. When I call the shipping company, they asked me to call back the Euronics because the shipping company did not receive the order. So I called back Euronics Neu Ulm. This went on 2 rounds and then Euronics Neu Ulm gave me Euronics Tettenang number and asked to call them. When I called Euronics Tettenang 2 times, they finally agreed there is mistake on Euronics side and the order is not shipped yet. They promised me to call next day to provide the update on shipping and tracking number.
Update 2: After 12 of the order, I am still waiting for a tracking number or shipment confirmation of my TV. Still no update on this from Euronics. Still waiting for a call from them ( as promised)…
It’s an electronics shop. I needed help to look for stuff since I don’t speak German and I wasn’t about to drift aimlessly in the shop and the service there is amazing. I spoke with two employees both of which knew English and were able to help me with all my needs. Needles to say I bought stuff that I didn’t even need and stuff that I needed was there also with many different variants to choose from. If I’m ever gonna need electronics email, this is the place where I’ll go
What you order online will not be in stock, 1-3-5 delivery days is a lie, They will not answer the Telephone or call you back, If you are lucky enough to get someone to pickup the phone they are very unfriendly and rude, This place has no regards for customer service, After being told by someone that said that he was a supervisor that they were mad because I keep calling, If you don’t want to be disappointed stay away from EURONICS XXL NEU-NEU-ULM.
Have you been a client at EURONICS XXL Neu-Ulm, take a moment and rate their services below :