About Falcon Computers Ltd:
Our main services are Computer store and we are Located at 190-206 Roker Ave, Monkwearmouth, Sunderland SR6 0BN, United Kingdom
Repair Services offered :
Computer store, Computer repair service, Electrician, Office supply store
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
An absolute disgrace of customer service from this company !!
I purchased a black ink cartridge in which the young lad working there informed me it was the correct one for my printer after telling him my make and model number… once home, I go to fit it, and it was totally the wrong one !
Obviously I took it back the following day to inform them and have it replaced for the right one as it wasn’t my mistake but theirs.
The young lad who served me the day before was on the phone and an older guy asked if he could help..
I explained the situation, and he then tried to tell me that the young lad wasn’t at work yesterday.
I couldn’t believe what I was hearing !
The young guy on the phone was looking over sheepishly as he could obviously hear the conversation.
He then came off the phone and tried to spin a line of that wasn’t the make and model number I gave him, when I clearly had the piece of paper I’d wrote it on the day before in my hand as not to forget. The older guy then informed me they could not replace it as I’d opened it and it was now unsaleable.
I then brought up his blatant lies of the young lad not being in yesterday, when the young lad clearly admitted he served me but the information I’d gave him was wrong. I’m still in a state of shock of how people can be such liars and deceptive over a PS16 ink cartridge. Fair to say I will be reporting you to trading standards so expect a visit soon you lying bunch of scumbags !!!!
I purchased a black ink cartridge in which the young lad working there informed me it was the correct one for my printer after telling him my make and model number… once home, I go to fit it, and it was totally the wrong one !
Obviously I took it back the following day to inform them and have it replaced for the right one as it wasn’t my mistake but theirs.
The young lad who served me the day before was on the phone and an older guy asked if he could help..
I explained the situation, and he then tried to tell me that the young lad wasn’t at work yesterday.
I couldn’t believe what I was hearing !
The young guy on the phone was looking over sheepishly as he could obviously hear the conversation.
He then came off the phone and tried to spin a line of that wasn’t the make and model number I gave him, when I clearly had the piece of paper I’d wrote it on the day before in my hand as not to forget. The older guy then informed me they could not replace it as I’d opened it and it was now unsaleable.
I then brought up his blatant lies of the young lad not being in yesterday, when the young lad clearly admitted he served me but the information I’d gave him was wrong. I’m still in a state of shock of how people can be such liars and deceptive over a PS16 ink cartridge. Fair to say I will be reporting you to trading standards so expect a visit soon you lying bunch of scumbags !!!!
Amazing service from Sam. Took my son’s pc in for its annual clean on Wednesday. I mentioned to Sam he was having a bit whinge it needed an upgrade..this is a Falcon built 6 year old pc. Sam said he would have a look at it. He rang me on Wednesday afternoon and said it was cleaned and this was what he would recommend. I contacted my son (who is on holiday) and he didn’t get back to me until almost closing Thursday. I rang to let Sam know to go ahead and do the upgrade. Phone call Friday afternoon to go and pick it up, to be ready for him getting home on Sunday. They even bought PS140 worth of parts back off him. Thank you so much Sam. The service from Falcon Computers is like no other.
Extremely rude old man.
I honestly wouldn’t come back after the service we received today. Think a look into customer service is needed! Ask for help and get treated like absolute rubbish, spoke down to and make to feel like you shouldn’t even be asking him things.
Apparently, from some of the others reviews I’m not the only one that’s had issues with members of staff from this store it seems like it’s been a issue thats been happening for a very long time. Maybe it’s time to pay attention to your customers and look into what’s causing the issues as it seems to be affecting a few people.
I honestly wouldn’t come back after the service we received today. Think a look into customer service is needed! Ask for help and get treated like absolute rubbish, spoke down to and make to feel like you shouldn’t even be asking him things.
Apparently, from some of the others reviews I’m not the only one that’s had issues with members of staff from this store it seems like it’s been a issue thats been happening for a very long time. Maybe it’s time to pay attention to your customers and look into what’s causing the issues as it seems to be affecting a few people.
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