Fido (Available in the Rogers store) in sault ste. marie | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

No Accountability and BAD CUSTOMER SERVICE! Went to this store yesterday to get a better phone plan; A guy opened my phone tray to change the sim card and broke my phone. He then said “someone might of cut the sim card from before and therefor the tray was defective”. He gave me my broken phone with no service connection and the new sim card he supposedly be putting in my phone. They sent me to a phone repair shop (Highly Recommended – Marnics), at my own expense. I then went back to the store and asked if they could shoulder at least half of the cost of the repair, but only to be ignored and still letting me know that it’s my phone and there’s nothing they could do for it. This shows no accountability and poor customer service. I used to like this store and the people that work in it. NOW I DON’T!

I hate this store and this service. Every time when you need just ask just one question, you have to wait in the queue more than hour easy. I ordered new phone in that store, which took about 40 minutes. Than waited more than half a month. Tried to visit this store couple of times just to find out about my order. Waited more that hour every time and finally got answer that my phone wasn’t ordered at all. It’s impossible to get an answer to the call. They just don’t mind on any calls if they have clients. This is awful service. I took my new car in financing mush faster and easier than new phone.
If you really want to visit this store, make sure that you have couple of hours to stay in the queue for sure. Good luck.

Poor customer service. Purchased a brand new, albeit faulty device (hardware issue) in store. It was sent away for repairs, and I was told I would have to pay 400$ because the shipping time (to Southern Ontario) caused the device to exceed the defective hardware policy of 30 days. Contacted local representatives multiple times, and was told their regional supervisor would be in contact with me. I was never contacted and when I went back to talk to in store representatives, they had no record of my complaints. 4 months of going back and forth got me nowhere.